Everything in one place: all the services, links and tips you need for a smooth journey. Find out how you – and we – can best prepare for flight.
Our tips and services for a stress-free travel experience
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Traveling well prepared -
Irregularities -
Problems with your baggage
Pre-flight essentials
Help your customers get ready for a busy summer travel season. Our pre-flight preparation guidelines have all the essential information and links needed to get ready for traveling with the airlines of the Lufthansa Group.
Provide contact details
Help us reach your customers in case of flight irregularities: please always enter the customer contact details in the PNR using the “SSR CTC” format.
Stay well informed
The apps of the Lufthansa Group airlines help at every step of the journey: travelers can book seats, issue their boarding pass and much more, directly via the app. They’ll also receive automatic notifications about their upcoming flight, access other personalized services, and can manage their personal data conveniently.
Download Austrian Airlines app
Check entry requirements
To find out which entry regulations should be observed for your destination, visit our dedicated Entry Requirements page.
Book time-slot access to security check
At many airports, travelers can reserve a security check time slot in advance to avoid long waiting times and to make their airport experience even more stress-free.
Baggage preparation
We encourage travelers to attach an address tag (name, cell phone number and email address) to each piece of luggage.
For added security, we recommend placing a completed contact form inside the bag to help us track lost luggage.
Late-night check-in
It is possible to check in baggage the evening before departure – a service especially convenient for groups and passengers with small children or extra luggage.
Online check-in
Online check-in saves time at the airport and can easily be completed on the websites and apps of the Lufthansa Group airlines. There’s no need to print out a boarding pass as it can be saved on the smartphone. At many airports, travelers can check in their baggage themselves at our self-service bag drop kiosks.
Our tip: Please be sure to provide your customers with the airline booking code or ticket number, as this information is required for identification purposes when checking in online.
Flight status check
Travelers are asked to check the flight status for any departure updates – such as time and gate changes – before setting out on their journey.
Plan enough time at the airport
We recommend that travelers allow extra time at the airport, especially if they wish to check in baggage. There may be longer wait times due to an increased number of passengers, so travelers should allow enough time for checking in their baggage and going through security check.
Reduce carry-on baggage
Minimizing carry-on bags helps reduce long waits and rechecking of bags at security checkpoints.
Traveling with children
Traveling with children is always exciting. That’s why we have compiled some helpful tips and information for traveling with the little ones.
Your options in the event of flight disruptions
We make every effort to always get our passengers reliably to their destination on time. However, air traffic disruptions may occur, departure gates may change, flights may be delayed or even have to be cancelled.
In the event of a flight disruption, please visit our dedicated website. Here you will find all the important services, assistance, and tips you need to help your customers quickly in a particular situation.
Problems with your baggage
You can find out where to claim compensation for damage, as well as where to get information about your delayed item of baggage here.
