Our tips and services for a stress-free travel experience

Provide contact details

Help us reach your customers in case of flight irregularities: please always enter the customer contact details in the PNR using the “SSR CTC” format.

Stay well informed

The apps of the Lufthansa Group airlines help at every step of the journey: travelers can book seats, issue their boarding pass and much more, directly via the app. They’ll also receive automatic notifications about their upcoming flight, access other personalized services, and can manage their personal data conveniently.

Check entry requirements

To find out which entry regulations should be observed for your destination, visit our dedicated Entry Requirements page.

Book time-slot access to security check

At many airports, travelers can reserve a security check time slot in advance to avoid long waiting times and to make their airport experience even more stress-free.

Baggage preparation

We encourage travelers to attach an address tag (name, cell phone number and email address) to each piece of luggage. 

For added security, we recommend placing a completed contact form inside the bag to help us track lost luggage.

Packing safely: power banks

Power banks are only permitted in carry-on luggage and each passenger is limited to a maximum of two power banks. In addition, the devices ma‍y only be stored in the seat pocket of the seat in front of you, on your person, or in your carry-on baggage under the seat.

Note: For power banks with a battery power greater than 100 Wh up to the maximum. 160 Wh, transport approval from the airline is required.

Late-night check-in

It is possible to check in baggage the evening before departure – a service especially convenient for groups and passengers with small children or extra luggage.

Online check-in

Online check-in saves time at the airport and can easily be completed on the websites and apps of the Lufthansa Group airlines. There’s no need to print out a boarding pass as it can be saved on the smartphone. At many airports, travelers can check in their baggage themselves at our self-service bag drop kiosks.

Our tip: Please be sure to provide your customers with the airline booking code or ticket number, as this information is required for identification purposes when checking in online.

Flight status check

Travelers are asked to check the flight status for any departure updates – such as time and gate changes – before setting out on their journey.

Plan enough time at the airport

We recommend that travelers allow extra time at the airport, especially if they wish to check in baggage. There may be longer wait times due to an increased number of passengers, so travelers should allow enough time for checking in their baggage and going through security check.

Reduce carry-on baggage

Minimizing carry-on bags helps reduce long waits and rechecking of bags at security checkpoints.

Traveling with children

Traveling with children is always exciting. That’s why we have compiled some helpful tips and information for traveling with the little ones.