Travel preparations
Important tips for your upcoming travel
The current staff shortages at airports and in the entire aviation industry pose major challenges for the airlines of the Lufthansa Group.
In the current situation, it is therefore especially important to be well prepared for your travel. We are doing our best to provide you and all travelers in your company with the best possible support and to make your stay at the airport as stress-free as possible.
To this end, we have summarized the most important digital products and services for you to consider when preparing for your trip.
Up-to-date flight information
In the summer months, flight irregularities can unfortunately occur due to high passenger volume. To avoid any inconvenience, we recommend that you and your travelers plan extra time for arrival and departure for your upcoming business trips - especially for important appointments.
We would also like to ask all passengers to check the status of their flight before heading to the airport.
Enter your flight number here to get all the latest information about your flight.
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Austrian Airlines flight number The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Brussels Airlines flight number The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Eurowings flight number The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Lufthansa flight number The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
SWISS flight number The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
Travelers affected by a flight cancellation will be informed as soon as possible and offered an alternative travel option. The various rebooking options for cancelled flights can be found here:
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Austrian Airlines The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Brussels Airlines The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Eurowings The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Lufthansa The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
SWISS The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
If passengers need immediate assistance in the event of a flight cancellation, they can contact our chat assistant around the clock:
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Austrian Airlines Chat Assistant The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Lufthansa Chat Assistant The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
SWISS Chat Assistant The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
Just before the flight – the most important services at-a-glance
Online check-in
Passengers can check in and create their boarding pass from the comfort of their own home.
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Austrian Airlines online check-in The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Brussels Airlines online check-in The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Eurowings online check-in The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Lufthansa online check-in The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
SWISS online check-in The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
Mobile check-in
It is also possible to check in via a smartphone or tablet and download a mobile boarding pass.
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Austrian Airlines mobile check-in The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Eurowings mobile check-in The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Lufthansa mobile check-in The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
SWISS mobile check-in The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
Baggage calculator
The free baggage allowance can be calculated in just a few steps – depending on the route, travel class and fare.
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Austrian Airlines baggage calculator The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Eurowings baggage calculator The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Lufthansa baggage calculator The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
SWISS baggage calculator The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
Apps
The Lufthansa Group Airlines apps provide passengers with all relevant information from check in to landing.
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Austrian Airlines apps The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Eurowings apps The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Lufthansa apps The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
SWISS apps The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
Well informed at all times
Make sure your current contact details are stored in your booking, profile or app.
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Austrian Airlines bookings The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Eurowings bookings The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Lufthansa bookings The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
SWISS bookings The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
General entry requirements
Check the general entry and exit documents required (Esta, ESA, visa, etc.) depending on the regulations of the destination country.
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Austrian Airlines entry regulations The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Brussels Airlines entry regulations The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Eurowings entry regulations The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Lufthansa entry regulations The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
SWISS entry regulations The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
COVID entry regulations
Travelers need to inform themselves in advance about the COVID-related entry regulations of their destination country.
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Austrian Airlines entry regulations The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Eurowings entry regulations The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Lufthansa entry regulations The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
SWISS entry regulations The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
Digital document check
On selected routes, COVID-related travel documents can be checked digitally in advance.
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Austrian Airlines document check The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Brussels Airlines document check The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Lufthansa document check The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
SWISS document check The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
Practical tips for your stay at the airport
Given the current situation, you and your travelers should allow more time at the airport, especially if you want to check in your baggage. In this regard, please note that the fast lanes and priority lanes at the security checkpoints may also be congested.
Travelers are asked to use the self-service bag drop kiosks for baggage drop-off. Baggage receipts for checked baggage will be issued at the kiosk.
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Austrian Airlines baggage check-in The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Lufthansa baggage check-in The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
SWISS baggage check-in The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
At some airports it is possible to check in the baggage the evening before to save valuable time on the day of departure.
If possible, try to reduce your hand luggage to the minimum to shorten long waiting times at the security checkpoints.
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Austrian Airlines evening check-in The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Eurowings evening check-in The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Lufthansa evening check-in The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
SWISS evening check-in The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
We have reopened many of our lounges. Current information on our lounge services and the respective locations can be found here:
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Austrian Airlines lounges The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Eurowings lounges The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Lufthansa lounges The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
SWISS lounges The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
For more useful tips on preparing for your trip and information about your flight, please visit:
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Austrian Airlines The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Eurowings The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
Lufthansa The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. -
SWISS The link will be opened in a new browser tab Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.