(Update: March 2025)

Austrian Airlines, Brussels Airlines, Eurowings, Lufthansa and SWISS are integrating the Apple AirTag location feature into their baggage tracing. Passengers whose baggage is missing after arrival can now use the new function to privately and securely share the location of their AirTag or Find My network accessory via the familiar digital channels of the baggage tracing service. The Lufthansa Group airlines integrate this information into their systems accordingly and can thus digitally support baggage tracking.

With this new service, the airlines of the Lufthansa Gorup aim to make your customers‘  journeys even more enjoyable — even when things don't go as planned.

(Update: November 2023)

Online check-in saves time at the airport and can easily be completed on the websites and apps of the Lufthansa Group airlines. There’s no need to print out a boarding pass as it can be saved on the smartphone. At many airports, travelers can check in their baggage themselves at our self-service bag drop kiosks.

• Austrian Airlines: starting 47 hours before departure
• Brussels Airlines: starting 24 hours before departure
• Eurowings: starting 72 hours before departure
• Lufthansa: starting 30 hours before departure
• SWISS: starting 23 hours before departure
• Air Dolomiti: starting 30 hours before departure
• Discover Airlines: starting 23 hours before departure
• Edelweiss: starting 23 hours before departure

Our tip: Please be sure to provide your customers with the airline booking code or ticket number, as this information is required for identification purposes when checking in online.

(Update: June 2023)

Lufthansa and SWISS passengers who have booked the affordable Economy Light fare are automatically assigned a seat at check-in. Starting 21 June 2022 (date of ticket  issue), a change of seat in the online check-in process is only possible for a fee (starting from €25, depending on the route).  

All seats can be selected, regardless of the seat category (standard seat, preferred seating zone, extra legroom seat), provided they are still available. Travelers with an Economy Light fare who have already booked a seat in advance can still change it at check-in within the booked seat category free of charge.

The permitted free baggage allowance is shown on your client’s ticket/passenger receipt. It is based upon the travel class and fare booked, as well as the passenger’s status. Below please find an overview of baggage allowance rules for all Lufthansa Group airlines for continental and intercontinental routes.

(Update: January 2025)

From 8 January 2025 (date of ticket issue), only one (1) item of baggage weighing up to 23 kg is permitted when booking Lufthansa Group Economy Class flights to and from Mauritius, Namibia, Seychelles, South Africa, Tanzania, and Zimbabwe.* This applies to Economy Class fares with the Fare Basis Codes RC, RG, or FF. On all other fares (NN, NC) or travel classes, the free baggage allowance remains unchanged.

In the event of rebooking a ticket issued up to and including 7 January 2025, the new free baggage allowance applies in a calculation based on the current fare (e.g. when rebooking the outbound flight), and the old free baggage allowance of two pieces of luggage weighing up to 23 kg each remains unchanged in a calculation based on the historical fare (e.g. when rebooking the return flight).

* Except flights to/from Canada, USA, and Central America

(Update: December 2024)

For cabin baggage, such as musical instruments, which measure more than 55 x 40 x 23 cm and/or weigh more than 8 kg, an additional seat must be booked. Learn more about booking cabin baggage on own seat (CBBG) in our factsheet.

(Update: November 2024)

Starting 1 November 2024 (date of ticket issue), only one piece of baggage weighing up to 23 kg will be permitted when booking Economy Class promotional fares (NN) and Economy Saver/Best Buy fares (NC). In all other fares (for example, RC and FF) and travel classes, the free baggage allowance to and from Japan remains unchanged. In the case of rebooking a ticket that was issued up to and including 31 October 2024, the new free baggage allowance applies when calculating on the basis of the current fare (e.g. when rebooking the outbound flight). The old free baggage allowance of two pieces of baggage up to 23 kg each continues to be applicable when calculating on the basis of the historical fare (e.g. when rebooking the return flight).

Note: Frequent Travellers and status customers can benefit from a different baggage allowance rule according to their respective status. For further info, please check the Baggage Calculator by selecting the correct status of your customer.

Note: Frequent Travellers and status customers can benefit from a different baggage allowance rule according to their respective status. For further info, please check the Baggage Calculator by selecting the correct status of your customer.

For a smooth boarding procedure, more stowage space on board and a punctual departure, it is essential that carry-on baggage corresponds to the regulations. That is why we check carry-on baggage against the permitted dimensions, quantity, and weight at departure airports. Below please find an overview of carry-on baggage allowance rules for all Lufthansa Group airlines.

For excess and special baggage, flat rates apply. This is also the case for sports baggage that exceeds the free baggage allowance. Below please find an overview of Excess & Special Baggage specifications for all Lufthansa Group airlines.

Note: Price calculation of the excess and special baggage is available directly at the respective airline pages of Austrian Airlines, Brussels Airlines, Eurowings, Lufthansa, and SWISS.

(Update: May 2024)

In the past, requests for sports or excess baggage for Lufthansa flights were confirmed automatically. The maximum permitted weight and dimensions were not checked individually, but only entered as a note in the SSR element (e.g. MAX LENGTH 200 CM UP TO 32 KG 70 LB/S4). Non-compliance often led to problems at airports and the baggage could not be accepted for carriage.

As of 2 May 2024, sports and excess baggage requests for flights operated by Lufthansa (LH), Lufthansa CityLine (CL), or Lufthansa City Airlines (VL) are no longer confirmed automatically but reviewed manually by a new Lufthansa Special Service Desk. After the check, the SSR is confirmed manually with HK or rejected with UC or NO. In the event of a rejection, an SSR OTHS element with an explanation is also inserted in the PNR.

This new process is applicable to the following SSR codes:

• SSR XBAG
• SSR SPEQ
• SSR BULK
• SSR BIKE

In addition, requests for the transportation of animals in the cabin (PETC) or in the hold (AVIH) are also reviewed manually using this new process. Processing will take place within 72 hours of the request at the latest, with short-term requests being prioritized.

(Update: October 2023)

 Are your customers traveling on Austrian Airlines, Brussels Airlines, Lufthansa, and SWISS with excess baggage? If so, please note that ancillary baggage EMDs for FBAG, MBAG, and SBAG must be issued 48 hours before departure at the latest.

(Update: September 2023)

In order to simplify the rebooking of PNRs with Ancillary Baggage EMDs, the Lufthansa Group airlines have changed the baggage EMDs (FBAG, MBAG, SBAG) in the GDS Amadeus to a ‘BTU/(Baggage Travel Unit, Bound)’ logic. Thus, instead of one EMD for the entire trip, a separate baggage EMD will now be issued per flight route.

Example: HAM–FRA–MAD–FRA–HAM

• Previously: one EMD for the entire trip
• New: two separate EMDs (one EMD for HAM–FRA–MAD and one EMD for MAD–FRA–HAM)
• The change will be automatically reflected in all Ancillary Baggage EMDs issued via the GDS Amadeus (1A) by a travel agency or the Lufthansa Group’s own distribution channels.
• The switch in NDC (Lufthansa Group airlines Direct NDC API and SPRK) will be completed by the end of November 2023
• Other reservation systems are partly already offering the possibility to price according to BTU logic or are planning the switch. If this is not the case, you can continue to issue one EMD per trip for additional baggage and reissue it, if necessary, unless the reservation system used offers another option. These EMDs will continue to be accepted by the Lufthansa Group airlines

(Update: September 2023)

Baggage will be classified as excess baggage if it exceeds the permitted weight and/or dimensions, or is not included in the baggage allowance. Find out what you need to know about excess baggage in our new factsheet.

​To the factsheet "Excess Baggage"The link will be opened in a new browser tab

If the sport baggage does not exceed the baggage allowance no extra charge applies, but if the sports equipment exceeds the free baggage allowance in number of items or weight per item, the passenger will be charged an extra fee.

Sports equipment that exceeds the free baggage allowance and the weight limit of the respective travel class, but does not exceed the maximum weight of 32 kg, will be charged in accordance with the rates for sports equipment. For items of sports equipment not included in the following list or for content exceeding the definition given, the fees for excess baggage will apply.

To guarantee our customers’ safety on board, the transport of certain items either in checked baggage or in carry-on baggage is not permitted. That’s why it is important that passengers inform themselves thoroughly and pack correctly before departure. Below you’ll find an overview of which dangerous goods may be transported in which item of baggage for all Lufthansa Group Airlines.

(Update: September 2023)

Staff shortages, adverse weather conditions, a defective baggage handling system or the detachment of a baggage tag can cause a piece of baggage to arrive late at its destination. We have summarized the most important information on delayed or damaged baggage as well as helpful links for you.

​Baggage problems, what to do nowThe link will be opened in a new browser tab