Find the perfect solution for your agency or customers with the help of our programs and tools.
PROGRAMS AND GROUPS
Book -a-Group
Group travel with ITA Airways available via Book-a-Group
(Update:March 2025)
You can now also book group travel with ITA Airways in conjunction with Austrian Airlines, Brussels Airlines, Lufthansa and SWISS flights via the established OAL process in Book-a-Group. Bookings are usually confirmed within 24 hours so that you can plan quickly and efficiently.
This provides group travelers, in particular to and from Italy, with a wider choice of destinations and additional travel options.
Please note that ITA Airways group travel without Lufthansa Group airlines flight segments is booked as is through SMART GROUP, the group booking tool of ITA Airways.
Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
Group travel with Air Baltic bookable via Book-a-Group
(Update: February 2025)
You can now also book group travel with Air Baltic (IATA Code: BT) in conjunction with Austrian Airlines, Brussels Airlines, Lufthansa and SWISS flights via the established OAL process in Book-a-Group. This provides group travelers with additional travel options.
Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
Air Dolomiti group trips – soon available via Book-a-Group
(Update: November 2024)
Starting 19 November 2024, you can also book Air Dolomiti flights via Book-a-Group, and thus benefit from a simplified booking process for group requests. Flights operated by Austrian Airlines, Brussels Airlines, Lufthansa, SWISS, and Air Dolomiti can be conveniently booked and confirmed in any desired combination via a single user interface.
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Group travel with Widerøe bookable via Book-a-Group
(Update: October 2024)
You can now also book group travel with the Norwegian regional airline Widerøe (IATA code: WF) in conjunction with Austrian Airlines, Brussels Airlines, Lufthansa, and SWISS flights via the established OAL process in Book-a-Group. This provides group travelers with additional travel options within Norway, for example to Ålesund, Bodø, Hammarfest, and Kristiansand.
To Book-a-GroupThe link will be opened in a new browser tab
NDC Book-a-group manual
(Update: 2025)
You can find NDC user manual for Book-a-group to help you with your group bookings.
Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
Book-a-Group supports entry of non-binary passenger designation
(Update: March 2024)
Effective 6 March 2024, it will also be possible to enter the non-binary passenger designation MX or "Not specified" (gender code X) for group bookings via Book-a-Group. This applies to adults and children. For babies, it will also be possible to enter XI.
Important: The passenger data entered in the PNR must always match the valid travel document (e.g. the passport).
New starting 1 July 2023: SKCHG/INVOL Policy for group bookings
(Update: July 2023)
In the event of group bookings affected by schedule changes and flight irregularities, processing rules apply that somewhat differ from single-seat bookings. We have now
summarized these rules for you in our new “Lufthansa Group Schedule Change/Irregularity Policy in Group Business for Travel Agents” (Group Business SKCHG/INVOL Policy). The Policy takes effect starting 1 July 2023 for all group bookings issued on Austrian Airlines, Lufthansa, and SWISS ticket stock.
New: obligatory provision of a “Group Emergency Contact”
In order to improve the support we provide, a new (English-speaking) “INVOL Group Assistance Team” will handle manual rebookings of affected group PNRs in the event of short-term flight irregularities (INVOL).
Please note: this means that for each group a contact (“Group Emergency Contact”) must be provided who is reachable outside office hours and can make decisions on behalf of the respective group. Please enter this “Group Emergency Contact” as an OSI-Element in the PNR.
You can find all the details about this and additional information in our new Group Business SKCHG/INVOL Policy.
To Group Business SKCHG/INVOL Policy
Book -a-Group
Group travel with ITA Airways available via Book-a-Group
(Update:March 2025)
You can now also book group travel with ITA Airways in conjunction with Austrian Airlines, Brussels Airlines, Lufthansa and SWISS flights via the established OAL process in Book-a-Group. Bookings are usually confirmed within 24 hours so that you can plan quickly and efficiently.
This provides group travelers, in particular to and from Italy, with a wider choice of destinations and additional travel options.
Please note that ITA Airways group travel without Lufthansa Group airlines flight segments is booked as is through SMART GROUP, the group booking tool of ITA Airways.
Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
Group travel with Air Baltic bookable via Book-a-Group
(Update: February 2025)
You can now also book group travel with Air Baltic (IATA Code: BT) in conjunction with Austrian Airlines, Brussels Airlines, Lufthansa and SWISS flights via the established OAL process in Book-a-Group. This provides group travelers with additional travel options.
Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
Air Dolomiti group trips – soon available via Book-a-Group
(Update: November 2024)
Starting 19 November 2024, you can also book Air Dolomiti flights via Book-a-Group, and thus benefit from a simplified booking process for group requests. Flights operated by Austrian Airlines, Brussels Airlines, Lufthansa, SWISS, and Air Dolomiti can be conveniently booked and confirmed in any desired combination via a single user interface.
Group travel with Widerøe bookable via Book-a-Group
(Update: October 2024)
You can now also book group travel with the Norwegian regional airline Widerøe (IATA code: WF) in conjunction with Austrian Airlines, Brussels Airlines, Lufthansa, and SWISS flights via the established OAL process in Book-a-Group. This provides group travelers with additional travel options within Norway, for example to Ålesund, Bodø, Hammarfest, and Kristiansand.
To Book-a-GroupThe link will be opened in a new browser tab
Book-a-Group supports entry of non-binary passenger designation
(Update: March 2024)
Effective 6 March 2024, it will also be possible to enter the non-binary passenger designation MX or "Not specified" (gender code X) for group bookings via Book-a-Group. This applies to adults and children. For babies, it will also be possible to enter XI.
Important: The passenger data entered in the PNR must always match the valid travel document (e.g. the passport).
NDC Partner Program
Lufthansa Group: Leading the Future of Modern Airline Retailing
The Lufthansa Group’s NDC Partner Program (NPP) is your gateway to the next generation of airline retailing.
NDC enables travel agencies to source personalized offers, access premium services, and leverage competitive pricing structures.
Our Lufthansa Group’s NDC API is designed to empower travel professionals with flexibility, personalization, and efficiency. By eliminating traditional distribution constraints, we offer comprehensive solutions that deliver real-time, tailored travel experiences across corporate and leisure segment.
Lufthansa Group has a global network of certified technology providers, ranging from aggregators to online booking engines, ensuring comprehensive and adaptable solutions to cater to your business needs.
Our commitment to continuous innovation means our NDC offerings are constantly evolving, providing partners with state-of-the-art modern airline retailing capabilities.
Our Lufthansa Group’s NDC API can be accessed via a range of advanced connection methods, including:
- Free web-based SPRK booking platform
- Access through leading aggregators
- Direct NDC API integration
LHG NDC Partner Program offers the tools and support to transform your travel agency's operational capabilities. For more indormation, visit Lufthansa Group NDC Partner Program websiteThe link will be opened in a new browser tab
AI-powered chatbot supports SPRK bookings
(Update:March 2025)
A new, innovative chatbot is now available in SPRK, the web-based booking platform of the Lufthansa Group airlines. With an intuitive and user-friendly interface, the AI-driven chatbot “Paula” offers fast and precise help at every step of the booking process – 24 hours a day, seven days a week.
Key benefits of the new SPRK chatbot “Paula”:
- 24/7 SPRK NDC self-servicing support
- Instant and fully AI-based answers to your inquiries
- More intuitive assistance for a smoother booking experience
- Instructional guidance directly sourced from the SPRK Manual
With the new SPRK chatbot, the Lufthansa Group airlines are driving forward the digital transformation and offer you 24/7 support for all questions relating to SPRK.
You can find the SPRK Chatbot in the footer of the SPRK booking platform.
NDC Partner Program website: now with new functionalities
(Update:March 2025)
Visit our redesigned NDC Partner Program website and discover the Lufthansa Group airlines NDC offer. Find relevant information even easier now – thanks to the interactive Travel Tech partner directory, the overview of all providers and optimized content tailored to the needs of your travel agency.
Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
Lufthansa Group content in Sabre NDC
(Update: February 2024)
Lufthansa Group is happy to announce Sabre as its latest certified NDC Aggregator. Starting from the 5th of February, travel agents in the UK and Ireland can access NDC sourced offers via Sabre after registering through our Lufthansa Group airlines NDC Partner Program website.
New retailing opportunities
You now have access to a range of Lufthansa Group benefits obtained through Sabre NDC, allowing you to provide your customers with some of the following features:
- Continuous pricing
- Discounted fares and lower priced ancillary services*
- Green Fares*
Travel agents gain access to NDC based offers from either of the two Lufthansa Group options: NDC Base Offer (NDC Public Model) or NDC Smart Offer (NDC Bilateral Model).
More information about the Lufthansa Group airlines NDC offers as well as registration for our solutions can be found at https://lhgroupairlines.com/ndc/
*Subject to airline eligibility and NDC offer
Lufthansa Group content in Travelport+ NDC
(Update: December 2023)
Lufthansa Group is happy to announce Travelport as its latest certified NDC Aggregator. Starting 5 December 2023, travel agents in Austria, Ireland, the Netherlands, and the UK can access NDC sourced offers via Travelport+ after registering through our Lufthansa Group airlines NDC Partner Program website.
New retailing opportunities
You now have access to a range of Lufthansa Group benefits obtained through Travelport+ NDC, allowing you to provide your customers with some of the following features:
- Continuous pricing
- Discounted fares and lower priced ancillary services*
- Green Fares*
Travel agents gain access to NDC based offers from either of the two Lufthansa Group options: NDC Base Offer (NDC Public Model) or NDC Smart Offer (NDC Bilateral Model).
More information about the Lufthansa Group airlines NDC offers as well as registration for our solutions can be found at https://lhgroupairlines.com/ndc/ The link will be opened in a new browser tab
*Subject to airline eligibility and NDC offer
New ADM process resulting from technical issues in NDC
(Update: April 2023)
We would like to inform you that our process for ADM disputes due to technical reasons has evolved. From now, you do not need to report the error yourself, our teams will do the investigation on your behalf.
How will it work?
When an ADM is issued and you think a technical error in NDC is the reason, please do the following:
- Dispute the ADM as usual
- Once a reply has been received, send a copy of the ADM and all related technical information (PCC, FLX locator etc) to the airline email address mentioned in the ADM
- If the technical issue is confirmed as the reason for the ADM, the ADM will be written off
We hope that this new process will facilitate your daily work.
MICE
Lufthansa is the ideal partner for air travel to events. The Lufthansa product portfolio gives companies and organizers the opportunity to reduce travel costs for events and to optimize planning. The offer targets organizers and participants of conventions, trade fairs, corporate events, incentive trips, sports events, and cultural events.
The Lufthansa offer for the event industry at a glance:
Individual flight booking
- Meetings & Events
More flight offers
- Lufthansa Group Trips
- Lufthansa Full Charter
1. Meetings & Events
Meetings & Events offers attractive flight options for events with individual booking and trips by the participants. Worldwide – and it is so easy.
What makes this offer special are the reduced fares to a destination without requiring participants to travel together. You can book tickets and have them issued at your travel agency.
The flights you book with Meetings & Events are operated by Lufthansa, Austrian Airlines, Brussels Airlines, Eurowings, and SWISS. Additionally, the North Atlantic flights are operated by our partners Air Canada and United Airlines, and many more are operated by our codeshare partners.
Both participants and organizers benefit with Meetings & Events:
- Fly worldwide – to all destinations serviced by the Lufthansa Group Airlines and to many destinations offered by North Atlantic and codeshare partners
- Attractive prices – with discounts on the Lufthansa Group rates with the best buy guarantee and terms and conditions valid worldwide *
- High level of flexibility – schedule arrival and departure up to seven days before and after the event.
- Individual choice of travel class – book Economy, Premium Economy, Business or First Class seats and receive applicable Miles & More awards and status miles as well as lounge access**
- Fast availability – book immediately after concluding the contract
For more information and an offer, visit LH.com/meetingsandeventsThe link will be opened in a new browser tab
* Not applicable for trips departing from Japan
** Included services (such as lounge access) vary depending on the booked service class and airline
2. Lufthansa Group Trips
On group trips, more than nine people fly to the event together. They can take advantage of especially attractive prices and fare conditions. Enjoy full flexibility until you complete your travel planning with a guaranteed number of confirmed seats. A further product advantage: connecting flights can be added as desired. This means that all participants can begin their trips at the airports closest to their homes.
Group trips can be booked easily and quickly with Book-a-Group, the free online tool.
Click to find all information on group trips and group offersThe link will be opened in a new browser tab.
3. Lufthansa Full Charter
For large groups, there’s the Lufthansa Full Charter service, which offers the exclusive use of a plane from the Lufthansa fleet. With this option, you can also fly to destinations that are not currently available on Lufthansa’s regular timetable.
4. Environmentally sustainable to your destination
Lufthansa’s modern, low-emission fleet and numerous environmental and efficiency measures allow Lufthansa to ensure that participants can not only fly affordably and flexibly, but also travel in an environmentally sustainable manner.
For more information on sustainability, visit https://www.lufthansagroup.com/en/responsibility/climate-environment.htmlThe link will be opened in a new browser tab
PartnerPlusBenefit
Please note that PartnerPlusBenefit is not available in the USA nor Canada.
Small and medium-sized companies can now benefit from numerous improvements to PartnerPlusBenefit, one of the largest corporate bonus programs in the world. Collecting Benefit points on business trips, receiving rewards and reducing travel costs – this is now easier, more transparent, faster and more attractive.
The benefits at a glance:
- more transparency
- easy calculation of the new point values
- faster crediting of points and faster redemption of rewards
- larger range of rewards in the Worldshop
- increased share of points valid for three years
- more attractive rewards
- Uniform account management for international branches via a PartnerPlusBenefit contract
- Transfer of collected points from branches to a company account possible
Miles & More
Earn the miles - enjoy the awards
In our global Miles & More frequent flyer program, your clients collect miles whenever they fly with one of our numerous partner airlines. They will also add miles to their mileage account by renting cars, staying at hotels, or using the products and services of other program partners.
Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
Star Alliance
As a founding member of the Star Alliance we offer, together with our 17 airline partners the world‘s largest network of destinations 800 destinations in more than 150 countries and access to more than 650 lounges worldwide.
With all the advantages of a large and proven alliance like coordinated timetables, overall validity of the frequent flyer programs, privileges with check-in and luggage, and much more.
For more details on Star Alliance, please visit www.staralliance.comThe link will be opened in a new browser tab
Star Alliance Round the World Mileage Calculator
Star Alliance, the airline network for Earth™, has further simplified planning round the world flights by launching an easy-to-use online version of its Round the World Mileage Calculator. The new tool is now available online at www.staralliance.comThe link will be opened in a new browser tab and brings with it two distinct advantages over the existing downloadable version: an enlarged user group, as anyone with internet access can now make use of this tool, irrespective of their computer operating system and real-time schedule information which is retrieved directly through the internet.
The Round the World Mileage Calculator allows customers or travel agents to build complete round-the-world itineraries online corresponding to the applicable fare rules. Once the full trip has been planned, it can be transmitted to a reservations office of one of the member carriers, be printed, and sent to a travel agent for booking and ticketing or simply be saved on the computer for future use. All Star Alliance Round the World fares are attractively priced according to mileage flown and class of travel. The routing can cover a total distance of up to 39,000 miles with a maximum of 15 stopovers. The fare is available for travel in First, Business, or Economy Class. Tickets are valid for one year. Additionally, the Star Alliance network also offers a Round the World special fare, which is only available for travel in Economy Class, has a maximum mileage of 26,000, must be purchased seven days prior to departure, and permits three to five stopovers.
With the recent inclusion of South African Airways in this product, the number of routings available to passengers has increased, especially within Africa, across the Atlantic, and the Indian Ocean. In addition to the Round the World fare, Star Alliance offers a total of ten fare and discount products, including the African, North American, and European Air Passes, the Circle Asia and Circle Pacific fares and Conventions Plus, a dedicated product for conventions travel. Mileage accrual through any of the frequent flyer programs offered by the 18 member carriers is possible when traveling on Star Alliance fare and discount products. Moreover, Star Alliance Gold and Silver card holders are entitled to make use of their status benefits when using these fares.
OUR JOINT VENTURES: TEAMING UP WITH THE WORLD
To be connected worldwide—that is the Lufthansa Group’s greatest aim. To achieve this goal and offer all our customers limitless connections across all continents, we’re teaming up with the world.
Through four strategically important joint ventures, we're building an even more interconnected network that gives you, your company, or your customers access to more destinations and travel opportunities – while bringing you together with people from all over the globe. #TeamUpTheWorld