Hygiene and Safety
How to travel carefree in times of Corona?
Safety was always a top priority to us, but especially in times of crisis, we take it a step further. Jointly with our travel experts, we have been relooking into every step of the journey to ensure the highest standards of hygiene and safety. For us, at Lufthansa Group, the safety and health of our passengers and crews is of utmost importance.
Whether you are managing the duty trips on behalf of your company or your own travels, we make sure you are in safe hands. We have put measures in place to keep you safe and carefree during the travels.
Moreover, as we strive for continuous improvement, we appreciate your feedback along your journey.
Before the flight
Physical distancing: at our hub airport areas, we have ensured distancing with the personnel via the floor markings, retractable safety barriers, displays and various announcements.
Modified security controls: there are additional measures to maintain the distance at the security checkpoints to avoid personal checking and scanning.
Recommended little hand luggage: due to different regulations at the aviation security checkpoints in countries, our recommendation is to travel light.
Boarding and deboarding procedure
Contactless boarding: all our passengers are asked to use the automatic and contactless boarding gates at our hub airlines, if available. Boarding procedure out of our hub airlines are dependent on specific country regulations.
Boarding by groups: to ensure minimum distance, we are grouping our passengers according to the seating area (window, middle or aisle seat).
Deboarding by groups: guests on board will be informed about deboarding procedure to ensure minimum distance while leaving the aircraft.
Mouth-nose-cover: we kindly ask you to use a month-nose cover during the whole journey.
During the flight
Hygienic wipes: our cabin crew will hand out antibacterial and antiviral wipes on every flight to each passenger.
Simplified onboard services: to ensure high hygiene measures on board, we have simplified our onboard services on various routes and/or Lufthansa Group carriers.
Suspension of inflight sales: we have temporary suspended our inflight sales on all our airlines.
At the airport
PCR testing at German airports: Passengers arriving from non-risk areas to Germany can be tested on a voluntary basis, but with additional charge (exception Bavaria). For passengers arriving from a risk area, a 14 days quarantine is mandatory in Germany. Within 10 days after the return, passengers can be tested free of charge. The quarantine obligation in most cases ends if the test result is negative.
PCR testing at Vienna: Passengers entering Austria from certain risk areas are obliged to do a mandatory PCR test. Any quarantine obligations can also be avoided with such testing.
PCR testing at Brussels airport: Passengers entering Belgium from risk areas are obliged to get tested upon arrival at the airport. In addition, passengers will be subject to a temperature screening. For temperatures higher than 38°, access to the terminal building might be denied.
Entering Switzerland: Passengers arriving from a risk area are obliged to go into quarantine. According to FOPH of Switzerland, a negative test result does not exempt from the mandatory quarantine requirement or shorten the quarantine period.
Fresh air in our cabins?
What is the difference between a flu and a Covid-19?
How can you tell the difference between a flu and a Covid-19 infection? How is Lufthansa Group protecting the health of the passengers on their journey? What can you and your passengers do to ensure to stay healthy during your business trip? Our Lufthansa Group expert, Dr. med. Lothar Zell, talks about health and protection of passengers while traveling in this video episode.
Which masks are allowed on board our airlines?
In general, the following types of masks are not allowed on board as they do not provide sufficient protection for fellow passengers:
- Masks with breathing valve (e.g. FFP1/2/3 with valve)
- Scarves and shawls
- Face shields of any kind
All other types of masks without a breathing valve (disposable masks, fabric masks, but also FFP masks without a breathing valve) provide sufficient protection and are therefore permitted on board.