We are processing around 1,700 refund applications per hour and so far have reimbursed over three billion euros
The number of ticket refunds still open decreased to around 700,000 transactions worth around 350 million euros. Due to regular changes of travel restrictions taken by the authorities, our flight schedules have been changed at short notice. This leads to unavoidable flight cancellations. The associated refund applications are processed as quickly as possible. Therefore, the number of open refund applications will continue to develop dynamically, decrease further in the coming weeks, but will not reach zero.
Across all Lufthansa Group departments, we are working continuously and intensively to further speed up processing. Therefore, the capacity in the customer service centers has been tripled, and it has even been quadrupled in travel agency sales. Numerous employees from other departments have been activated to provide support and have been released from short-time working in return. Currently, around 1,700 applications per hour can be processed.
All our fares are changeable free of charge, as often as you want
We want you and your travelers to be able to book with confidence and flexibility and not to miss out on your next business trip. In order to adapt your travel plan flexibly at any time, we have ensured a maximum flexibility.
For fares of all our Lufthansa Group airlines you can rebook as often as necessary and without a change fee - through 31 December 2020. You are also able to change your origin and destination, however, a fare surcharge may be required in specific cases if availability of the original booking class is not given. This also applies for cancelled flights. You can check all the extended rebooking policies of our airlines via the links below.
We are making flying even safer with our first trial run for Covid-19 antigen rapid tests
Lufthansa Group will start the first test runs for comprehensive Covid-19 antigen rapid tests on selected Lufthansa routes between Munich and Hamburg. In close cooperation with Munich and Hamburg airports as well as with the biotech companies Centogene and the Medicover Group's medical care center, MVZ Martinsried, Lufthansa is offering its customers the opportunity to be tested for Covid-19 free of charge before departure on two daily flights. Passengers who do not wish to be tested will be transferred to an alternative flight at no additional cost.
Once the test is completed, customers receive their test results within 60 minutes. Only if the result is negative will the boarding pass be activated and access to the gate be granted. Alternatively, passengers can present a negative PCR test not older than 48 hours at departure. Lufthansa takes care of the complete rapid test procedure.
In case you are booked or you plan to book one of your employees on respective test flights, please note that there are no extra costs for the passenger or your company.
Do you need a personalized Charter flight for your company?
Do you require a personalized flight connection that isn’t available in the regular Lufthansa Group network? With Lufthansa Charter we offer a solution customized to your company.
You are able to set a departure time that fits your plans and a destination as close as possible to your intended location. We will ensure to make your flight a unique experience. If you and your company have specific requests in terms of our on-board services and special offers on the ground, we will be happy to discuss them with you further as part of our offer.