Seamless travel with the Lufthansa Group Airlines apps 

Clearer, simpler and even faster to use: Travel is now even more seamless with the Lufthansa Group Airlines apps. Thanks to an optimized and uniform design, Austrian Airlines, Brussels Airlines, Lufthansa and SWISS are using a joint app solution for the first time, providing business travelers with an even simpler and more convenient travel experience.

From planning to arrival, travelers benefit from practical services and numerous advantages. From booking flights and reserving seats to tracking checked baggage, the apps offer support at every step of the journey. In addition, push notifications with important updates and real-time information ensure that travelers are always well informed  . 

Would you like to find out more about the advantages of the apps? We have summarized them for you here:

Before the flight

The airline apps offer customers the opportunity to book flights within the entire Lufthansa Group network at any time, add new additional services and use the seamless check-in for all Lufthansa Group airlines up to 30 hours before departure.

Automatic notifications keep travelers up to date with their upcoming flights. In addition, the airline apps for many airports show the waiting times at the security checkpoint - and at many airports even offer the option of reserving a slot for this. By the way: FlightRadar24 has recently become available as a new feature in the Lufthansa Group Airlines apps. This allows flight routes and many other flight-related data - such as altitude, speed and position - to be called up in real time. 

Overview of the benefits before the flight: 

  • Flight booking for all Lufthansa Group airlines 
  • Check-in up to 30 hours before departure
  • Simply add additional services such as seat reservations or upgrades 
  • View and pre-order in-flight menus for upcoming flights
  • Overview of available FlyNet® tariffs*
  • Waiting times at security checkpoints - including slot reservation

*Did you know?

From now on, travelers can see directly on the boarding passes, or alternatively under "Travel details" in the airline apps, whether FlyNet® is available to them on continental flights and whether in-flight entertainment and/or wifi is available on intercontinental flights. Simply click on "Wifi on board" or "Inflight entertainment" for more information. 

To access the Internet on board, a Wifi package must be purchased. Free messaging via FlyNet® is only offered to logged-in Travel ID customers on continental flights operated by Lufthansa and Austrian Airlines. The available internet rates are only displayed on the boarding passes of flights with internet access. 

During the flight

With the Lufthansa Group airline apps, travelers always have their boarding passes to hand - and can find all current and available in-flight services at a glance, even shortly before departure. Whether you want to quickly change your seat, book lounge access or take a look at the eJournals on board. 

New: a transfer map in the apps now shows relevant information for transfer passengers. For example, the routes between the arrival and departure gates are provided with a time indication, making it easier to plan your stay at the airport. 

Overview of the benefits during the flight:

  • Boarding passes always to hand 
  • On-board services at a glance 
  • Transfer information 

After the flight

The Lufthansa Group apps also provide practical services after arrival. For example, travelers can easily and conveniently track the status of their checked baggage. If there are any delays or irregularities in this context, they can also report them directly in the apps. In addition, older notifications can be viewed at any time in the message center. 

Overview of the benefits after the flight:

  • Direct link to the report on delayed baggage
  • Access to past notifications

Good to know:

If travelers have any questions about their trip, the apps offer quick answers thanks to the integrated Help Center. The chat assistant also offers quick help with rebookings, refunds in the event of cancellations or other booking-related issues - simply and conveniently directly in the apps.

More about the Austrian Airlines app

More about the Brussels Airlines app

More about the Lufthansa app

More about the SWISS app

Published 06.03.2024