For great service and the best customer advice

Welcome to the new, refreshed eXperts website. eXperts is the official service and information platform of Lufthansa Group designed for travel agents and travel agencies. Next to the sleek new design, smoother navigation and no login requires, you can find all current news and information for booking flights and special offers for your customers.

eXperts news
Product & information
Contacts
Policies and Guidelines
Find your way
eXperts Irreg Communication

What’s new: the latest from the airlines

From A (Abidjan) to Z (Zurich): Our route network in winter 2024/2025

Whether your customers are traveling for business or pleasure, Austrian Airlines, Brussels Airlines, Eurowings, Lufthansa, SWISS, Air Dolomiti, Discover Airlines and Edelweiss offer passengers a comprehensive global route network. Via hubs in Brussels, Frankfurt, Munich, Vienna, and Zurich and on many direct connections the Lufthansa Group airlines fly passengers to more than 260 destinations in almost 100 countries in winter 2024/2025.

Update: 05.11.2024

Lufthansa unveils new First Class check-in area in Munich

First Class guests, HON Circle Members, Senators and Star Gold cardholders can now enjoy a reimagined First Class check-in area in Terminal 2 at Munich Airport. Spanning approximately 100 square metres, the secluded area offers four exclusive check-in desks, a dedicated waiting area and direct access to the security checkpoint featuring the latest scanning technology.

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Update: 05.11.2024

SWISS extends pre-select option to Business Class meals on short-haul flights

SWISS Business guests on short-haul flights now also have the option of selecting additional main courses in advance. On short-haul flights of over one hour from and to Zurich, passengers may now choose from a total of six cold dishes which are served with cheese and a dessert. On longer flights, there is a total choice of seven hot main courses depending on destination – including one dish from the “SWISS Taste of Switzerland” menu. SWISS passengers can order their preferred dish online, any time from six weeks up to 24 hours before departure.

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Update: 05.11.2024

Free-of-charge seat reservation in the Premium Economy and Economy Flex fare

As of 22 October 2024 (date of ticket issue or seat reservation), customers who book the Premium Economy (Fare Family: PREFLEX) or Economy Flex fare (Fare Family: ECOFLEX) on long-haul flights can choose their preferred seat free-of-charge – a Classic Seat is already included in the fare. This applies to all long-haul flights operated by Austrian Airlines, Brussels Airlines, Lufthansa, SWISS and Discover Airlines. Please note that ASR EMDs already issued are non-refundable.

Update: 05.11.2024

Discover the new eXperts with Dr. Magdalena Schütz

Update: 22.12.2023

Find great services and the best advice for our product offer

Hochwertiges Reisegepäck // High-quality baggage

Baggage

Get all the important information about taking carry-on baggage, free baggage and special baggage on your flights .

Agent hub

Current applications, special services and valuable information for booking flights.
Agent man presentation and consulting car insurance detail to customer and waiting for his reply to finish.

Lufthansa Group policies​

Always be up to date with Lufthansa Group policies. Check the content to be confident with your bookings.
Caucasian male executive checking time on his watch outside the public transportation building. Business traveler standing outside airport and looking at his watch.

Network and timetable

From A (Abidjan) to Z (Zurich): route network at the glance.

Special assistance and service

All the information for passengers with special needs and services.

Programs and groups

Get the right solution for your business or your travel policy with the support of our programs and tools.

Pre-flight

To make the pre-flight arrangements as smooth as possible have a look at our info gathered.

At the airport

Find out about our airports and ground services across Lufthansa Group hubs.
OnBoard

On board

Find out about our on board products and services across Lufthansa Group airlines.
Querschnitt A350 Cockpit und Erdkugel // split picture A350 cockpit and planet

Sustainability

The Lufthansa Group has always contributed to the progress of the aviation industry and connects people, cultures and economies. Responsible action is the basis of our entrepreneurial activities.

Find the right contact

Albania 
Monday to Friday 08:30-17:00

Agency support
Tel: +49 692 731 5968
Email: lhg.agentsupport.al@dlh.de

Group desk
Tel: +355 44 541 161
Email: tiagroups.gg@dlh.de

Azerbaijan 
Monday to Friday 09:00-18:00 hours

Agency support
Tel: +99 412 497 18 22
Email: lhg.agent.az@dlh.de

Group desk
Tel: +99 412 490 7055
Email: groups4u@dlh.de

Bulgaria 
Monday to Friday 08:30-17:00 hours

Agency support
Tel: +359 5659 8721
Email: lhg.agentsupport.bg@dlh.de

Group desk
Tel: +359 2 935 8206
Email: sofgroups.gg@dlh.de

Czechia 
Monday to Friday 09:00-17:00 hours

Agency support
Tel: +296 335 607
Email: lhg.agtsupport.cz@dlh.de

Group desk
Tel: +225 439 767
Email: groupdesk.cz-sk@dlh.de

Finland
Monday to Friday 09:00-18:00 hours
Tel: +358969 379 019
Email: lhg.agtsupport.fi@dlh.de

Greece 
Monday to Friday 08:00-18:00 hours
Tel: +30 210 300 6866
Email: lhg.agtsupport.gr@dlh.de

Ireland 
Monday to Friday 09:00-18:00 hours
Tel: +353 1407 3113
Email: lhg.agtsupport.ie@dlh.de

Latvia 
Monday to Friday 09:00-18:00 hours
Tel: +371678 850 47
Email: lhg.agtsupport.lv@dlh.de

Moldova 
Monday to Friday 09:00-17:30 hours
Tel: +40 373 788650
Email: lhg.agentsupport.md@dlh.de

Norway
Monday to Friday 08:00-20:00 hours
Tel: +47 2316 2164
Email: lhg.agtsupport.no@dlh.de

Portugal
Monday to Friday 10:00-18.30 hours
Tel: +707 787 787 
Email: lhg.agtsupport.pt@dlh.de 

Slovakia 
Monday to Friday 08:30-17:00 hours
Tel: +421 5011 2359
Email: lhg.agt.sk@dlh.de

Turkey 
Office hours: *
Tel: + 90 212 375 59 37
Email: lhg.agtsupport.tr@dlh.de

Armenia 
Monday to Friday 09:00-18:00 hours

Agency support
Tel: +374 60690092
Email: lhg.agent.am@dlh.de

Group desk
Tel: +374 60 690080
Email: groups4u@dlh.de

Belgium 
Monday to Friday 09:00-18:00 hours

Agency support
Tel: +32 78 15 53 28
Email: lhg.agtsupport.be@dlh.de

Group desk
Tel: +32 2 723 89 81
Email: groups@brusselsairlines.com
 

Croatia 
Monday to Friday 08:30-17:00 hours

Agency support
Tel: +385 1790 0287
Email: lhg.agentsupport.hr@dlh.de

Group desk
Tel: +385 207 70074
Email: ggzaggrde@dlh.de

Denmark 
Monday to Friday 08:00-20:00 hours

Agency support
Tel: +45 3848 7154
Email: lhg.agtsupport.dk@dlh.de

Group desk
Tel: +45 7217 0301
Email: lufthansagroupbooking@dlh.de

France 
Monday to Friday 08:00-20:00 hours
Saturday 08:00-18:00 hours
Tel: +33 01 57 32 45 25
Email: lhg.agtsupport.fr@dlh.de

Hungary
Monday to Friday 09:00-17:30 hours
Tel: +36 1 77 99 265
Email: lhg.agentsupport.hu@dlh.de

Israel 
Sunday to Thursday 09:00-20:00 hours
Fax: +923 3 3728505
Email: lhgagt@dlh.de

Lithuania 
Monday to Friday 09:00-18:00 hours
Tel: +370520 811 03
Email: lhg.agtsupport.lt@dlh.de

Montenegro 
Monday to Friday 08:30-17:00 hours
Tel: +385 1 790 0287
Email: lhg.agentsupport.me@dlh.de

North Macedonia
Monday to Friday 08:00-18.00 hours
Tel: +49 692 731 5968
Email: lhg.agentsupport.mk@dlh.de

Romania 
Monday to Friday 09:00-17:30 hours
Tel: +40 373 788650
Email: lhg.agentsupport.ro@dlh.de

Spain 
Monday to Friday 09:00h-20:00 hours
Tel: + 34 91 050 77 10 /91 050 77 11
Email: lhg.agtsupport.es@dlh.de

Ukraine 
Monday to Friday 09.00-18.00 hours
Tel: +38 089 324 09 42
Email: lhg.agent.ukraine@dlh.de

Austria 
Monday to Friday 08:00-20:00 hours
Saturday: 08:00-18:00 hours

Agency Support
Tel: +43 51766 1040
Email: agencysupport.lhg@austrian.com

Group desk
Tel: +43 51766 1035
Email: groupsalesaustria.lhos@austrian.com

 

Bosnia-Herzegovina 

Monday to Friday 08:30-17:00 hours

Agency support
Tel:  +385 1 790 0287
Email: lhg.agentsupport.ba@dlh.de

Group desk
Tel: +387 339 11577
Email: ggzaggrde@dlh.de

Cyprus 
Monday to Friday 08:00-18:00 hours

Agency support
Tel: +357 77788010
E-Mail: lhg.agtsupport.cy@dlh.de

Group desk
Tel: +357 2205 1700
Email: ath.lh-group@dlh.de

Estonia 
Monday to Friday 09:00-18:00 hours

Agency support
Tel: +372668 2681
Email: lhg.agtsupport.ee@dlh.de


Group desk
Tel: +372 686 8808
Email: lufthansagroupbookings@dlh.de

Georgia 
Monday to Friday 09:00-18:00 hours
Tel: +706 777 615 (from local landline)
Email: lhg.agent.ge@dlh.de

Iceland
Monday to Friday 09:00-18:00 hours
Tel: +354 800 4191
Email: lhg.agtsupport.is@dlh.de

Italy
Monday to Friday 08.00-20.00 hours
Saturday 08.00 – 18.00 hours
Tel: +39 02 87103926
Email: agtsupport.it@dlh.de

Luxembourg 
Monday to Friday 08.30-18.30 hours
Tel: +322 6200697
Email: lhgdcsupport.fre@dlh.de
Email: lhgdcsupport.ger@dlh.de

Netherlands 
Monday to Friday 08:00-20:00 hours
Tel: +3170 700 74 00
Email: lhg.agtsupport.nl@dlh.de

Poland
Monday to Friday 08:00-18:00 hours
Tel: +48 22 512 39 16
Email: lhg.agent.poland@dlh.de

Serbia 
Monday to Friday 08:30-17:00 hours
Tel: +385 1 790 0287
Email: lhg.agentsupport.rs@dlh.de

Sweden 
Monday to Friday 08:00-20:00 hours
Tel: +46 8 585 365 43
Email: lhg.agtsupport.se@dlh.de

United Kingdom
Monday to Friday 08:00-20:00
Saturday 08:00-18:00 hours
Tel: +44370 442 4512 
Email: lhg.agtsupport.gb@dlh.de

No contacts available

No contacts available

No contacts available

China 
Monday to Friday 09:00-20:00 hours
Saturday 09:00-19:00 hours
Tel: +86 400 886 9323
Email: lhgagencygcn@services.dlh.de

South Korea
Monday to Friday 09:00-20:00 hours
Tel: +82 2-6022-4229
Email: lhg.agency.kr@dlh.de

Hong Kong 
Monday to Friday 09:00-18:00 hours
Saturday 18:00-19:00 hours
Tel: +852 2116 1100
Email: lhgagencygcn@services.dlh.de

Taiwan
Monday to Thursday 09:00-18:00 hours
Tel: +886 2 23258869
Email: lhgagencygcn@services.dlh.de 

Singapore
Monday to Friday 08:30-17:00 hours
Tel: +49 692 731 5968
Email: lhgagencygcn@services.dlh.de

Bahrain
Sunday to Thursday 09:00-18:00

Agency support
Tel: +97 316 548 922
Email: info.sa@dlh.de

Group desk
Tel: +97 316 548 922
Email: groupdesk.bh@dlh.de

Israel
Sunday to Thursday 09:00-20:00 hours

Agency support
Tel: +923 3 372 8505
Email: lhgagt@dlh.de

Group desk
Tel: +972 3 7631094
Email: groupdesk.il@dlh.de

Lebanon
Monday to Friday 08:30-16:30 hours

Agency Support
Tel: +96 01628314 
Email: beyteam@dlh.de

Group desk
Tel: +961 134 7007
Email: beygroups@dlh.de

Saudi Arabia 
Sunday to Thursday 00:00-18:00 hours

Agency support
Tel: 800 850 1284
Email: info.sa@dlh.de

Group desk
Tel: 800 850 1284
Email: groupdesk.sa@dlh.de

Egypt
Sunday to Thursday 08:30-16:30 hours

Agency Support
Tel: +20 2 25803500
Email: cai.service-team@dlh.de

Group desk
Tel: +20 2 25803500
Email: caigroups@dlh.de

Jordan
Sunday to Thursday 08:30-16:30 hours

Agency Support
Tel: +962 65 200180
Email: lufthansaamman@dlh.de

Group desk
Tel: +962 65 200180
Email: ammgroups@dlh.de

Morocco 
Monday to Friday 08:30-16:30 hours

Agency support
Fax: +212 0520 485 028 
Email: lhg.agtsupport.ma@dlh.de

Group desk
Tel: -
Email: groupdesk.tn@dlh.de

Tunisia 
Monday to Friday 08:30-16:30 hours

Agency support
Tel: +216 31 399 168
Email: lhg.agtsupport.tn@dlh.de

Group desk
Tel: -
Email: groupdesk.tn@dlh.de

Iran 
Saturday to Wednesday 08:00-16:00 hours

Agency support
Tel: +98 21 83388
Email: thrgr@dlh.de

Group desk
Tel: +98 21 83388
Email: groups.thrgg@dlh.de

Kuwait 
Sunday to Thursday 09:00-18:00 hours

Agency Support
Tel: +965 22285886
Email: agencysupport.gcc@dlh.de

Group desk
Tel: -
Email: groupdesk.kw@dlh.de

Oman
Sunday to Thursday 09:00-17:30 hours

Agency support
Tel: 800 77452
Email: agencysupport.gcc@dlh.de

Group desk
Tel: 800 77452
Email: groupdesk.om@dlh.de

United Arab Emirates
Monday to Friday 09:00-17:30 hours
Saturday 10:30-19:00

Agency support
Saturday 10:30-19:00 hours
Tel: +971 4 3898100
Email: agencysupport.gcc@dlh.de


Group desk

Tel: -
Email: groupdesk.ae@dlh.de

Please note: the office hours are based on regional time zones

Under the below menu, you can find all Lufthansa Group Policies and Guidelines at a glance. Please make sure to click on the drop-down function and navigate down the list of documents

Booking & Ticketing Policy
Schedule Change/Irregularity Policy for Travel Agents
Name Correction Guideline
Out of Sequence Guideline
ADM Policy
DCC Guideline
Continuous Pricing Guideline
Eurowings Booking Guidelines
INVOL Rules (Air Dolomiti)

Currently there is no file available.

eXperts Topic Overview

Please select a topic: 

  • Baggage
  • Agent-hub
  • Lufthansa Group Policies
  • Network and Timetable
  • Special Assistance and Services
  • Programs and Groups
  • Pre-flight
  • At the Airport
  • On board

BAGGAGE

Get all the important information about taking carry-on baggage, free baggage, and special baggage on your flights.

Go to Baggage

Topics in this section:

  • Baggage allowance
  • Carry-on baggage
  • Excess & Special Baggage
  • Sports Equipment
  • Dangerous Goods
  • Fast assistance in the event of baggage irregularities
  • Problems with your baggage

Agent Hub

Current applications, special services, and valuable information for booking flights.

Go to Agent hub

Topics in this section:

  • Economy Light and Business Saver fares on European flights no longer rebookable:
  • Change of international tickets into domestic German tickets
  • Adjustment to selected rebooking conditions
  • Information on changes to multi-airport city codes
  • Note on grace period refunds
  • Important note about short-term flight cancellations
  • Refund of tickets reissued by the airline
  • Entry of non-binary passenger designation in PNR
  • Note for forwarding client feedback
  • Important note on waiver entries for refunds
  • Rebooking and refund of old (unused) tickets
  •  Updated Lufthansa Group booking guidelines
  • Additional information about entering contact details

Lufthansa Group Policies

Always be up to date with Lufthansa Group policies. Check the content to be confident with your bookings.

Go to Lufthansa Group policies

Topics in this section:

  • Updated Lufthansa Group booking guidelines – Effective 1 September 2023
  • Updated Lufthansa Group booking guidelines – Effective 1 June 2023
  • Updated Lufthansa Group rules for name corrections
  • Simpler and clearer – the new SKCHG/INVOL policy
  • Adjusted refund rules in case of schedule changes
  • Harmonized Lufthansa Group airlines Agent Debit Memo policy
  • New ‘Out of Sequence’ guideline – effective 1 September 2023
  • Note on out-of-sequence reissues
  • New Out of Sequence guideline

NETWORK and TIMETABLE

From A (Abidjan) to Z (Zurich): Our route network at the glance.

Go to Network and timetable

Topics in this section:

  • Fly Austrian Airlines to Rovaniemi and Seville in winter 2023/2024
  • Austrian Airlines reconnects Vienna and Shanghai twice a week
  • From Porto to Tromsø: Austrian Airlines makes vacation dreams come true
  • Jambo: Brussels Airlines is again flying to Nairobi
  • From Bromma to Arlanda: Brussels Airlines changes airport in Stockholm
  • Six new Brussels Airlines destinations in summer 2023
  • Eurowings launches sales partnership with Volotea
  • Eurowings to fly to Dubai starting October 2023
  • Travel to eight new destinations in South Korea with Lufthansa and KORAIL
  • City Airlines to start flight operations in summer 2024
  • New from Munich: Hong Kong and Johannesburg
  • Go west: two new USA destinations and a new connection
  • New destinations for the Lufthansa A380 in summer 2024
  • Lufthansa offers codeshare flights with South African Airways and Airlink
  • Lufthansa offers codeshare flights with South African Airways and Airlink
  • Lufthansa to fly to Oulu in Finland for the first time this winter
  • Two new Lufthansa connections to India
  • Hello A380, hello Bangkok and Los Angeles!
  • With the Lufthansa A380 to Boston and New York
  • More Lufthansa flights to Beijing and Shanghai
  • 2023 Lufthansa summer schedule: new destinations ahead
  • SWISS Air Rail now runs between Lausanne, Fribourg/Freiburg, and Bern
  • SWISS now flies to Rotterdam
  • More Premium Economy in the SWISS A350
  • Two new SWISS long-haul destinations in summer 2024
  • SWISS expands European network with Košice and Cluj-Napoca
  • SWISS to further expand services in 2023/2024 winter schedule
  • SWISS to increase long-haul services in 2023/2024 winter schedule
  • SWISS has resumed Shanghai flights
  • SWISS to fly the Airbus A350-900 starting 2025
  • Eurowings Discover flies to the gateway to the Lofoten Islands starting summer 2024
  • Eurowings Discover continues to fly to Philadelphia in winter 2023/2024
  • Mombasa, perfect beach climate all year round
  • With Eurowings Discover to Fort Myers in summer 2023
  • Eurowings Discover to increase flights to Halifax
  • Eurowings Discover to fly to Monastir and Montpellier
  • Edelweiss 2024 summer timetable: more flights to Canada and the USA
  • Edelweiss with two new holiday destinations in Colombia in the 2023/2024 winter schedule
  • Edelweiss: three new destinations in summer 2023

SPECIAL ASSISTANCE and  SERVICES

Passengers with special needs: we have provided some important information on accessible travel. Find out here about our services for passengers who need assistance.

Go to Special assistance and services

Topics in this section:

  • Traveling with children: what you should bear in mind
  • SWISS to offer UMNR care service again on connecting flights
  • No care service for unaccompanied children (UMNR) on connecting flights
  • UMNR: unaccompanied children
  • UMNR: From what age are children allowed to travel alone?
  • UMNR: How to book the UM special service
  • Travelling with animals in cabin
  • Travelling with animals in cargo hold
  • Medical care form
  • Health guide
  • Safely on the move with medication
  • The Lufthansa special service at the airport
  • Stretcher and Extra Oxygen onboard
  • The “Doctor on Board” programme of Lufthansa, Austrian Airlines and SWISS

PROGRAMS AND GROUPS

Get the right solution for your business or your travel policy with the support of our programs and tools.

Go to Programs and groups

Topics in this section:

  • Now easier and faster: Group bookings with Eurowings
  • New commercial cover for group bookings effective 1 July 2023
  • Brussels Airlines group trips – soon available via Book-a-Group
  • Lufthansa Group content in Amadeus NDC (Only relevant to AT, IE, SI, SK, UK markets)
  • Air Dolomiti flights now also bookable via NDC
  • Our answers to the most googled questions about NDC
  • Lufthansa Group and Amadeus sign agreement for distribution of NDC-sourced content
  • Everything you need to know about NDC on one website
  • Book excess baggage via NDC
  • Lufthansa Group content in Amadeus NDC (Only relevenat to DK, NO, SE, PL markets)
  • Lufthansa – Global flight offers for events
  • MICE: What do Vienna, Barcelona and Brussels have in common?

Pre-Flight

To make the pre-flight arrangements as smooth as possible have a look at our info gathered.

Go to Pre-flight

Topics in this section:

  • Extra legroom seat: free of charge for HON Circle Members and Senators
  • Privacy Seat renamed the Business Class Extra Space Seat
  • Advance seat reservation: Harmonized travel companion rules
  • Adjustment of fees for advance seat reservations starting 6 June 2023
  • Advance seat reservation: Switch to mono-coupon EMDs
  • Advance seat reservations on codeshare flights with Croatia Airlines, SAS and Air Canada
  • Advance seat reservations on Air Dolomiti flights
  • Economy Light fare: Change of seat at check-in for a fee
  • Online check-in
  • Economy Light fare: Change of seat at check-in for a fee
  • Eurowings: Adjusted service fee for check-in at the counter
  • Well prepared for travel: contactless check-in from anywhere
  • Austrian Airlines
  • Brussels Airlines
  • Lufthansa
  • SWISS
  • eJournals
  • SWISS Magazine goes digital!
  • Upgrade options at Lufthansa Group Airlines

At the Airport

Find out about our airports and ground services across Lufthansa Group hubs.

Go to At the airport

Topics in this section:

  • Brussels Airport
  • Frankfurt Airport
  • Munich Airport
  • Vienna Airport
  • Zurich Airport
  • Austrian Airlines
  • Brussels Airlines
  • Lufthansa
  • SWISS

On Board

Find out about our on board products and services across Lufthansa Group airlines.

Go to On board

Topics in this section:

  • Travel classes
  • Meals on board
  • Entertainment on board
  • Travel classes
  • Meals on board
  • Entertainment on board
  • Travel classes
  • Meals on board
  • Entertainment on board
  • Lufthansa Allegris
  • Travel Classes
  • Meals on Board
  • Entertainment on Board
  • SWISS Senses
  • Travel classes
  • Meals on board
  • Entertainment on board

Be quickly informed in case of flight irregularities

Whether it's bad weather conditions, industrial action or any other kind of disruptions, you'll find the latest updates here about last-minute schedule changes and cancellations, together with any related regulations.

eXperts Irreg Communication

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