Pre-Flight

To make the pre-flight arrangements as smooth as possible have a look at our info gathered.

Advanced Seat Reservation (ASR)

Check-in

Special meals & catering

eJournals

Upgrade

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Free-of-charge seat reservation in the Premium Economy and Economy Flex fare

(Update: November 2024)

As of 22 October 2024 (date of ticket issue or seat reservation), customers who book the Premium Economy (Fare Family: PREFLEX) or Economy Flex fare (Fare Family: ECOFLEX) on long-haul flights can choose their preferred seat free-of-charge – a Classic Seat is already included in the fare.

This applies to all long-haul flights operated by Austrian Airlines, Brussels Airlines, Lufthansa, SWISS and Discover Airlines.

Please note that ASR EMDs already issued are non-refundable.

Adjustment of fees for advance seat reservations starting 1 October 2024

(Update: October 2024)

Starting 1 October 2024, Austrian Airlines, Brussels Airlines, Lufthansa, SWISS, Air Dolomiti and Eurowings Discover will adjust the fees for advance seat reservations in selected seat categories (e.g. Economy Class Classic Seat and Premium Economy Class) and price zones.

Download the new price overview

Economy Legroom Seat – now available on SWISS long-haul flights

(Update: April 2024)

Would your customers like to enjoy more legroom on long-haul flights? At Austrian Airlines, they can reserve an Economy Legroom Seat with additional legroom (plus 7.5 cm / 3 inches) in advance, starting 15 April 2024. The fee (from €50) will depend on the route length and the booking channel.

Download the new ASR fee overview

The Economy Legroom Seat can be booked on all SWISS long-haul flights operated with a Boeing 777 or an Airbus A340-300. Depending on the configuration, up to 28 seats are available in this seating category.

Good to know: As the Economy Legroom Seats – unlike some Extra Legroom Seats (with at least 7.5 cm / 3 inches more legroom) – are not located in the emergency exit rows, you can also book these seats for families with children.

HON Circle Members, Senators and travel companions booked in the same PNR will be able to book an Economy Legroom Seat free of charge.

Economy Legroom Seat – now available on Austrian Airlines long-haul flights

(Update: February 2024)

Would your customers like to enjoy more legroom on long-haul flights? At Austrian Airlines, they can now reserve an Economy Legroom Seat with additional legroom (7.5 cm / 3 inches) in advance – for flights starting 14 February 2024. The fee (from €50) will depend on the route length and the booking channel.

Download the new ASR fee overview

The Economy Legroom Seat can be booked on all Austrian Airlines long-haul flights operated with a Boeing 777. Depending on the configuration, up to 72 seats are available in this seating category.

HON Circle Members, Senators and travel companions booked in the same PNR will be able to book an Economy Legroom Seat free of charge

Advance seat reservation: Harmonized travel companion rules

(Update: August 2023)

HON Circle Members and Senators can book seats in all travel classes and nearly all fares free of charge – on all Austrian Airlines, Brussels Airlines, Lufthansa and SWISS flights. The same now applies to up to eight travel companions booked in the same PNR.

Please note: Travel companions booked in a different PNR are not entitled to free advance seat reservations.

To the „Advance seat reservation” factsheet

Advance seat reservation: Switch to mono-coupon EMDs

(Update: May 2023)

Austrian Airlines, Brussels Airlines, Lufthansa and SWISS are changing from multi-coupon EMDs to mono-coupon EMDs for advance seat reservations (ASR). This means:

When booking chargeable seats on Austrian Airlines, Brussels Airlines, Lufthansa and SWISS flights (including wetlease flights), a separate EMD (mono coupon) will be issued for each segment
The switch affects all distribution channels, i.e. GDS and NDC as well as the Lufthansa Group airlines' own distribution channels

The transition in NDC (Lufthansa Group airlines Direct NDC API and SPRK) will be completed by the end of July 2023
For the GDS Amadeus and own distribution channels, the switch has started in April 2023. From the end of September 2023, only mono-coupon EMDs will be accepted by the Lufthansa Group airlines

All multi-coupon EMDs already issued will remain valid
If a GDS does not offer mono-coupon EMDs, advance seat reservations can no longer be booked via this GDS from the end of September 2023. As an alternative, your customers can book a chargeable advance seat reservation on the respective airline website

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Online check-in

(Update: November 2023)

Online check-in saves time at the airport and can easily be completed on the websites and apps of the Lufthansa Group airlines. There’s no need to print out a boarding pass as it can

be saved on the smartphone. At many airports, travelers can check in their baggage themselves at our self-service bag drop kiosks.

Our online check-in times at-a-glance:

Austrian Airlines: starting 47 hours before departure
Brussels Airlines: starting 24 hours before departure
Eurowings: starting 72 hours before departure
Lufthansa: starting 30 hours before departure
SWISS: starting 23 hours before departure
Air Dolomiti: starting 30 hours before departure
Discover Airlines: starting 23 hours before departure
Edelweiss: starting 23 hours before departure

Our tip: Please be sure to provide your customers with the airline booking code or ticket number, as this information is required for identification purposes when checking in online.

Economy Light fare: Change of seat at check-in for a fee

(Update: June 2023)

Lufthansa and SWISS passengers who have booked the affordable Economy Light fare are automatically assigned a seat at check-in. Starting 21 June 2022 (date of ticket issuance), a change of seat in the online check-in process is only possible for a fee (starting from €25,depending on the route).

All seats can be selected, regardless of the seat category (standard seat, preferred seating zone, extra legroom seat), provided they are still available. Travelers with an Economy Light fare who have already booked a seat in advance can still change it at check-in within the booked seat category free of charge.

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Austrian Airlines

(Update: December 2022)

With Austrian Melangerie PreOrder passengers can now pre-order their favorite hot meal or sandwich from the Austrian Melangerie menu up to 48 hours before departure. This ensures that they receive their choice of meal on board and helps to reduce food waste at the same time.

Learn more

Special Meals request on Austrian Airlines fights with a meal

Whether your customers want to pre-order their favourite product on their flight now or they need a special meal on a flight with a meal included, Austrian Airlines has the right option for your customers.

You can check the list of Austrian Airlines special meals here and book easily via GDS, 24hrs before departure.

Brussel Airlines

If your customer requires a special meal to suit medical, religious, dietary or other specific needs, Brussels Airlines offer a wide choice of different meals. These meals can be ordered via GDS 48hrs before departure, free of charge on all Brussels Airlines long-haul flights and in Business Class on short-haul flights. 

Brussels Airlines special meals

Lufthansa

(Update: June 2023)

Lufthansa passengers have the opportunity on all cross-border European flights to Frankfurt and Munich, on which Onboard Delights are offered, to purchase fresh meals, such as salads, bowls and sandwiches, that have not been sold by then shortly before landing at a lower price of € 3.50 and take them with them.

As the fresh meals are deliberately prepared without colorants or preservatives, they have a short shelf life and must be disposed of if they are not sold on the designated flights. Onboard Delights Last Minute is therefore another step towards reducing food waste on board.

Austrian, SWISS and Eurowings have already been offering unsold food at reduced prices since 2022. As a result, about 80,000 food products were consumed in 2022 that would otherwise have been disposed of.

(Update: February 2023)

Chicken caesar salad, a sweet potato sandwich or a lemon cheesecake? On flights within Europe with a flight time of 60 minutes or more, Lufthansa passengers will be able to pre-order delicious meals like these online starting 8 February 2023.

The selection and order can be conveniently made online via the new Pre-flight Shop and paid for cashless on board.

The pre-order offer exclusively includes fresh food such as bowls, salads, sandwiches, and cakes, which were developed together with partners dean&david and Dallmayr.

With the new service, Lufthansa ensures that the desired meal is available on board. At the same time, the new concept makes an important contribution to greater sustainability and to combating food waste and unnecessary packaging waste by improving the ability to plan meals.

Pre-Flight shop

Passengers who require special food for dietary, religious or nutritional reasons have a choice of special meals on Lufthansa-operated flights.

You can find the list of all special meals here and book them via GDS 24hrs before departure.

SWISS

(Update: December 2022)

SWISS First guests on flights from Switzerland can now preselect their preferred menu up to 36 hours before departure. Choosing in advance ensures that travelers receive exactly the dish they want from the menu. Instead of the usual offer of five main courses, there are four additional dishes to choose from.

To SWISS First menu selection

(Update: June 2022)

SWISS Business guests on long-haul flights from Switzerland can now preselect their prefered main course up to 36 hours before departure at swiss.com/preselect. Choosing in advance ensures that travelers receive exactly the dish they want from the menu. In addition to the four SWISS Taste of Switzerland menus, there are four more dishes to choose from.

Learn more

Your customers with special dietary needs can pre-order selected special on SWISS flights . The service is available in all classes of service on long-haul flights and in SWISS Business on selected European flights. A sealed meal is SWISS newest addition, available on long-haul flights departing from Switzerland in the framework of a test.

To the list of special meals

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eJournals

eJournals

Many newspapers and magazines in various languages and genres are now available to Lufthansa and Austrian Airlines passengers as complimentary eJournals. They are easily downloadable to a smartphone, tablet or laptop before the flight. This way, reading material is available before, during and after the flight in a space-saving, convenient and environmentally friendly format.

Passengers can simply enter their name and booking code and they can download their title of choice to their mobile device before their flight. They can use their free download allocation from five days before travel up to the last day of their journey.

How it works

Go to LH.com/ejournals or Austrian Airlines eJournals
Enter passenger name and booking code.
Load the preferred title onto a mobile device before the flight.

When booking a Lufthansa or Austrian Airlines flight for a single segment we have designated guidelines applicable for the number of complimentary free eJournal downloads per passenger. The personal eJournals download allocation is determined based on the travel class booked and the current Miles & More status.

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Upgrade options at Lufthansa Group Airlines

Upgrade options at Lufthansa Group Airlines

Recommend an upgrade to your customers! This way they can enjoy the amenities of Premium Economy Class, Business Class or First Class and arrive at their destination more relaxed.