Find the perfect solution for your agency or customers with the help of our programs and tools.
PROGRAMS AND GROUPS
Book -a-Group
Group travel with ITA Airways available via Book-a-Group
(Update:March 2025)
You can now also book group travel with ITA Airways in conjunction with Austrian Airlines, Brussels Airlines, Lufthansa and SWISS flights via the established OAL process in Book-a-Group. Bookings are usually confirmed within 24 hours so that you can plan quickly and efficiently.
This provides group travelers, in particular to and from Italy, with a wider choice of destinations and additional travel options.
Please note that ITA Airways group travel without Lufthansa Group airlines flight segments is booked as is through SMART GROUP, the group booking tool of ITA Airways.
Group travel with Air Baltic bookable via Book-a-Group
(Update: February 2025)
You can now also book group travel with Air Baltic (IATA Code: BT) in conjunction with Austrian Airlines, Brussels Airlines, Lufthansa and SWISS flights via the established OAL process in Book-a-Group. This provides group travelers with additional travel options.
Air Dolomiti group trips – soon available via Book-a-Group
(Update: November 2024)
Starting 19 November 2024, you can also book Air Dolomiti flights via Book-a-Group – and thus benefit from a simplified booking process for group requests. Flights operated by Austrian Airlines, Brussels Airlines, Lufthansa, SWISS and Air Dolomiti can be conveniently booked and confirmed in any desired combination via a single user interface.
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Group travel with Widerøe bookable via Book-a-Group
(Update: October 2024)
You can now also book group travel with the Norwegian regional airline Widerøe (IATA code: WF) in conjunction with Austrian Airlines, Brussels Airlines, Lufthansa and SWISS flights via the established OAL process in Book-a-Group. This provides group travelers with additional travel options within Norway, for example to Ålesund, Bodø, Hammarfest and Kristiansand.
NDC Book-a-group manual
(Update: 2025)
You can find NDC user manual for Book-a-group to help you with your group bookings.
Book-a-Group supports entry of non-binary passenger designation
(Update: March 2024)
Effective 6 March 2024, it will also be possible to enter the non-binary passenger designation MX or "Not specified" (gender code X) for group bookings via Book-a-Group. This applies to adults and children. For babies, it will also be possible to enter XI.
Important: The passenger data entered in the PNR must always match the valid travel document (e.g. the passport).
New starting 1 July 2023: SKCHG/INVOL Policy for group bookings
(Update: July 2023)
In the event of group bookings affected by schedule changes and flight irregularities, processing rules apply that somewhat differ from single-seat bookings. We have now
summarized these rules for you in our new “Lufthansa Group Schedule Change/Irregularity Policy in Group Business for Travel Agents” (Group Business SKCHG/INVOL Policy). The Policy takes effect starting 1 July 2023 for all group bookings issued on Austrian Airlines, Lufthansa, and SWISS ticket stock.
New: obligatory provision of a “Group Emergency Contact”
In order to improve the support we provide, a new (English-speaking) “INVOL Group Assistance Team” will handle manual rebookings of affected group PNRs in the event of short-term flight irregularities (INVOL).
Please note: this means that for each group a contact (“Group Emergency Contact”) must be provided who is reachable outside office hours and can make decisions on behalf of the respective group. Please enter this “Group Emergency Contact” as an OSI-Element in the PNR.
You can find all the details about this and additional information in our new Group Business SKCHG/INVOL Policy.
To Group Business SKCHG/INVOL Policy
NDC Partner Program
Lufthansa Group: Leading the Future of Modern Airline Retailing
The Lufthansa Group’s NDC Partner Program (NPP) is your gateway to the next generation of airline retailing.
NDC enables travel agencies to source personalized offers, access premium services, and leverage competitive pricing structures.
Our Lufthansa Group’s NDC API is designed to empower travel professionals with flexibility, personalization, and efficiency. By eliminating traditional distribution constraints, we offer comprehensive solutions that deliver real-time, tailored travel experiences across corporate and leisure segment.
Lufthansa Group has a global network of certified technology providers, ranging from aggregators to online booking engines, ensuring comprehensive and adaptable solutions to cater to your business needs.
Our commitment to continuous innovation means our NDC offerings are constantly evolving, providing partners with state-of-the-art modern airline retailing capabilities.
Our Lufthansa Group’s NDC API can be accessed via a range of advanced connection methods, including:
- Free web-based SPRK booking platform
- Access through leading aggregators
- Direct NDC API integration
LHG NDC Partner Program offers the tools and support to transform your travel agency's operational capabilities. For more indormation, visit Lufthansa Group NDC Partner Program website
Interlining: United Airlines flight numbers now bookable via NDC
(Update:March 2025)
You can now book the UA prime flight numbers (operated by UA) via NDC on routes where no OS/SN/LH/LX codeshares are available. This way you can easily combine flights operated by the Lufthansa Group airlines and United Airlines. The new interlining is available via the Lufthansa Group airlines Direct NDC API, NDC aggregators and SPRK.
Prerequisites:
- OS/SN/LH/LX ticket stock (257/082/220/724)
- The United Airlines flight number (UA) must be combined with a Lufthansa Group flight number (OS/SN/LH/LX) on a transatlantic sector
- No OS/SN/LH/LX codeshares are available on the UA flight segment
- The origin or destination must be in North, Central or South America or the Caribbean with a transfer point in the USA
With the new interlining, you will not only benefit from greater choice, flexibility and new combination options in NDC, but you will also be able to offer your customers seamless travel to many new destinations.
AI-powered chatbot supports SPRK bookings
(Update:March 2025)
A new, innovative chatbot is now available in SPRK, the web-based booking platform of the Lufthansa Group airlines. With an intuitive and user-friendly interface, the AI-driven chatbot “Paula” offers fast and precise help at every step of the booking process – 24 hours a day, seven days a week.
Key benefits of the new SPRK chatbot “Paula”:
- 24/7 SPRK NDC self-servicing support
- Instant and fully AI-based answers to your inquiries
- More intuitive assistance for a smoother booking experience
- Instructional guidance directly sourced from the SPRK Manual
With the new SPRK chatbot, the Lufthansa Group airlines are driving forward the digital transformation and offer you 24/7 support for all questions relating to SPRK.
You can find the SPRK Chatbot in the footer of the SPRK booking platform.
NDC Partner Program website: now with new functionalities
(Update:March 2025)
Visit our redesigned NDC Partner Program website and discover the Lufthansa Group airlines NDC offer. Find relevant information even easier now – thanks to the interactive Travel Tech partner directory, the overview of all providers and optimized content tailored to the needs of your travel agency.
More time to decide –NDC price guarantee
When you book Green Fares via NDC you can now make the most of 24-hour price guarantee reservation – both on long-haul and on European flights! Secure the net fare for up to 24 hours and you can book conveniently at a guaranteed price later on. This way, your customers have a little more time to decide, check any unresolved issues, or make arrangements with traveling companions.
Lufthansa Group airlines are offering you this price guarantee exclusively via NDC (F1) for a limited period for bookings up to and including March 31, 2025.
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Your new SPRK contact: the Lufthansa Group Agency Support
Do you have questions or issues with SPRK, the Lufthansa Group airlines web-based booking interface? Starting 2 December 2024, the Lufthansa Group Agency Support teams
will also be available to you for all SPRK-related matters – and will take over the tasks of the previous NDC Service Support (DCSS). The DCSS telephone number will be deactivated on 2 December 2024.
The Lufthansa Group Agency Support teams look forward to providing you with quality support for any SPRK-related questions in the future.
AirPortr: Baggage collection service now bookable via NDC – at a 15% discount
(Update: Nov 2024)
With AirPortr, you can now offer your customers a new baggage collection, check-in and delivery service via NDC. The AirPortr service is displayed as a new partner offer in the ancillary overview for selection after the flight ticket has been issued.
For Austrian Airlines and SWISS flights from London-Heathrow (LHR) to Geneva (GVA), Vienna (VIE) or Zurich (ZRH):
On departure, baggage will be picked up at any address in London and checked in on behalf of your customers.
For Austrian Airlines flights from Vienna (VIE):
On departure, baggage will be picked up at any address in Vienna and checked in on behalf of your customers.
For SWISS flights to/from Geneva (GVA) and Zurich (ZRH):
On departure, baggage will be picked up at any address in Switzerland and checked in on behalf of your customers. On their return to Switzerland, it will be delivered directly to their home or hotel.
The benefits for your customers:
- Avoiding queues at check-in
- Traveling to the airport or destination without luggage
- No waiting for luggage after landing
- Miles & More members earn additional award miles and can redeem them with AirPortr
Exclusive benefit for AirPortr bookings via NDC: through 31 March 2025, travelers will receive a 15% discount on all new bookings.
Lufthansa Group content in Sabre NDC
(Update: February 2024)
Lufthansa Group is happy to announce Sabre as its latest certified NDC Aggregator. Starting from the 5th of February, travel agents in the UK and Ireland can access NDC sourced offers via Sabre after registering through our Lufthansa Group airlines NDC Partner Program website.
New retailing opportunities
You now have access to a range of Lufthansa Group benefits obtained through Sabre NDC, allowing you to provide your customers with some of the following features:
- Continuous pricing
- Discounted fares and lower priced ancillary services*
- Green Fares*
Travel agents gain access to NDC based offers from either of the two Lufthansa Group options: NDC Base Offer (NDC Public Model) or NDC Smart Offer (NDC Bilateral Model).
More information about the Lufthansa Group airlines NDC offers as well as registration for our solutions can be found at https://lhgroupairlines.com/ndc/
*Subject to airline eligibility and NDC offer
Exclusive availability of selected European fares via NDC – effective 30 January 2024
(Update: February 2024)
Starting 30 January 2024 (date of ticket issue), the most attractively priced European fares – Economy Light (LGT) and Business Saver (BXX) – will be exclusively available via direct distribution channels (Lufthansa Group Airlines Direct NDC API, SPRK, austrian.com, brusselsairlines.com, lufthansa.com, swiss.com and airdolomiti.eu). This applies to a point of commencement in Portugal, Serbia and Spain. In many other European countries, these fares have already been available in direct distribution channels only.
From this date, automated rebooking of tickets issued up to and including 9 October 2023 is no longer possible. If you have any questions about rebooking existing Economy Light and Business Saver tickets, please contact your Lufthansa Group Agency Support.
Exclusive availability of selected European fares via NDC – effective 5 December 2023
(Update: December 2023)
Starting 5 December 2023 (date of ticket issue), the most attractively priced European fares – Economy Light (LGT) and Business Saver (BXX) – will be exclusively available via direct distribution channels (Lufthansa Group Airlines Direct NDC API, SPRK, austrian.com, brusselsairlines.com, lufthansa.com, swiss.com and airdolomiti.eu).
This applies to a point of commencement in Luxembourg, Malta, Montenegro, the Netherlands, North Macedonia, Sweden and Slovakia. In many other European countries, these fares have already been available in direct distribution channels only.
From this date, automated rebooking of tickets issued up to and including 9 October 2023 is no longer possible. If you have any questions about rebooking existing Economy Light and Business Saver tickets, please contact your Lufthansa Group Agency Support.
Lufthansa Group content in Travelport+ NDC
(Update: December 2023)
Lufthansa Group is happy to announce Travelport as its latest certified NDC Aggregator. Starting 5 December 2023, travel agents in Austria, Ireland, the Netherlands and the UK can access NDC sourced offers via Travelport+ after registering through our Lufthansa Group airlines NDC Partner Program website.
New retailing opportunities
You now have access to a range of Lufthansa Group benefits obtained through Travelport+ NDC, allowing you to provide your customers with some of the following features:
- Continuous pricing
- Discounted fares and lower priced ancillary services*
- Green Fares*
Travel agents gain access to NDC based offers from either of the two Lufthansa Group options: NDC Base Offer (NDC Public Model) or NDC Smart Offer (NDC Bilateral Model).
More information about the Lufthansa Group airlines NDC offers as well as registration for our solutions can be found at https://lhgroupairlines.com/ndc/
*Subject to airline eligibility and NDC offer
New ADM process resulting from technical issues in NDC
(Update: April 2023)
We would like to inform you that our process for ADM disputes due to technical reasons has evolved. From now, you do not need to report the error yourself, our teams will do the investigation on your behalf.
How will it work?
When an ADM is issued and you think a technical error in NDC is the reason, please do the following:
- Dispute the ADM as usual
- Once a reply received, send a copy of the ADM and all related technical information (PCC, FLX locator etc) to the airline email address mentioned in the ADM
- If the technical issue is confirmed as the reason for the ADM, the ADM will be written off
We hope that this new process will facilitate your daily work.
Our answers to the most googled questions about … NDC
(Update: March 2023)
Do you still have questions about NDC, the pioneering data transmission standard for individual booking solutions? Johannes Walter (Head of Channel Partners, Lufthansa Group Airlines) answers some of the most common questions and explains the significance of NDC for travel agencies and travel managers.
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Book excess baggage via NDC
(Update: June 2021)
You can now book and collect excess baggage fees exceeding the allowed number of checked baggage with Austrian Airlines, Lufthansa and SWISS via a Lufthansa Group Airlines NDC API. This applies to one additional piece of baggage (MBAG) as well as the second piece of checked baggage (SBAG) on flights between Europe and USA, Canada, Mexico and Central America.
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MICE
Lufthansa is the ideal partner for air travel to events. The Lufthansa product portfolio gives companies and organizers the opportunity to reduce travel costs for events and to optimize planning. The offer targets organizers and participants of conventions, trade fairs, corporate events, incentive trips, sports events and cultural events.
The Lufthansa offer for the event industry at a glance:
Individual flight booking
- Meeting & Events
More flight offers
- Lufthansa Group Trips
- Lufthansa Full Charter
1. Meetings & Events
Meetings & Events offers attractive flight options for events with individual booking and trips by the participants. Worldwide – and it is so easy.
What makes this offer special are the reduced fares to a destination without requiring participants to travel together. You can book tickets and have them issued at your travel agency.
The flights you book with Meetings & Events are operated by Lufthansa, Austrian Airlines, Brussels Airlines, Eurowings, and SWISS. Additionally, the North Atlantic flights are operated by our partners Air Canada and United Airlines, and many more are operated by our codeshare partners.
Both participants and organizers benefit with Meetings & Events:
- Fly worldwide – to all destinations serviced by the Lufthansa Group Airlines and to many destinations offered by North Atlantic and codeshare partners
- Attractive prices – with discounts on the Lufthansa Group rates with the best buy guarantee and terms and conditions valid worldwide *
- High level of flexibility – schedule arrival and departure up to seven days before and after the event.
- Individual choice of travel class – book Economy, Premium Economy, Business or First Class seats and receive applicable Miles & More awards and status miles as well as lounge access**
- Fast availability – book immediately after concluding the contract
For more information and an offer, visit LH.com/meetingsandevents
* Not applicable for trips departing from Japan
** Included services (such as lounge access) vary depending on the booked service class and airline
2. Group trips with Lufthansa
On group trips, more than nine people fly to the event together. They can take advantage of especially attractive prices and fare conditions. Enjoy full flexibility until you complete your travel planning with a guaranteed number of confirmed seats. A further product advantage: connecting flights can be added as desired. This means that all participants can begin their trips at the airports closest to their homes.
Group trips can be booked easily and quickly with Book-a-Group, the free online tool.
Click to find all information on group trips and group offers.(this should be linked to book-a –group info if we have it anywhere stored already)
3. Lufthansa Full Charter
For large groups, there’s the Lufthansa Full Charter service, which offers the exclusive use of a plane from the Lufthansa fleet. With this option, you can also fly to destinations that are not currently available on Lufthansa’s regular timetable.
4. Environmentally sustainable to your destination
Lufthansa's modern, low-emission fleet and numerous environmental and efficiency measures allow Lufthansa to ensure that participants cannot only fly affordably and flexibly, but can also travel in an environmentally sustainable manner.
For more information on sustainability, visit https://www.lufthansagroup.com/en/responsibility/climate-environment.html
MICE: What do Vienna, Barcelona and Brussels have in common?
(Update: June 2023)
All three metropolises are among the top cities for meetings & events. Vienna is the world's number one congress city. Barcelona has become a leading hub for innovation and technology. With 92 financial institutions and 122 FinTech startups, Brussels is emerging as a financial hub.
