(Update: September 2024)

Effective 2 September 2024, you will only be able to book the care service for unaccompanied minors (UMNR) for connecting flights via Brussels if the transfer time does not exceed six hours. This applies to all flights operated by Austrian Airlines, Brussels Airlines, Lufthansa, SWISS, Air Dolomiti and Edelweiss and booked under a Lufthansa Group flight number.

Please note that it is not permitted to circumvent this restriction by booking two separate tickets.

(Update: July 2024)

You can once again book the care service for unaccompanied minors (UMNR) for all connecting flights via Brussels (BRU), Geneva (GVA) and Zurich (ZRH). This applies to all flights operated by Austrian Airlines, Brussels Airlines, Lufthansa, SWISS, Air Dolomiti and Edelweiss and booked under a Lufthansa Group flight number.

The UMNR service continues to be unavailable until further notice for connecting flights via Frankfurt (FRA), Munich (MUC) and Vienna (VIE).

(Update: December 2023)

If the travel plans of a child traveling alone change, the fare conditions apply for any rebooking or cancellation of the flight ticket. The UMNR service charge (UMNR EMD) is refundable up to 72 hours before departure. This applies both to a stand-alone refund of the EMD and to a refund of the EMD together with the ticket. Within 72 hours before departure, UMNR fees are non-refundable on a voluntary basis. 

​The UMNR service charges at-a-glance

(Update: May 2023)

Whether at the airport or on board: the Lufthansa Group airlines have the travel wishes of all ages at heart. For children under 12 years of age, the care service for unaccompanied children (UMNR) must not only be booked if they are traveling alone, but also if parents and children are traveling on the same flight in different classes of service.

Under certain circumstances, these regulations may differ for SWISS flights. Your Lufthansa Group Agency Support team will be happy to provide you with further information.

For SWISS flights departing on/after 1 April 2023, you can once again book the care service for unaccompanied children (UMNR) for connecting flights via Zurich or Geneva. Important: This only applies to flights operated by SWISS (LX) or Edelweiss (WK) and when booking the SWISS flight number.

For Austrian Airlines, Lufthansa, Air Dolomiti, and Eurowings Discover, the UMNR service can still be booked on point-to-point flights only. It is not available on connecting flights via Frankfurt, Munich, and Vienna until further notice.

(Update: July 2022)

The care service for unaccompanied children (UMNR) is currently only available on point-to-point flights to and from Frankfurt, Munich, Vienna and Zurich. On connecting flights operated by Austrian Airlines, Lufthansa, SWISS, Air Dolomiti and Eurowings Discover, the care service for unaccompanied children (UMNR) is not available until further notice. Booking requests will be immediately rejected with "NO".

Please note: 

• Children traveling alone without a confirmed UMNR reservation will be excluded from carriage at the departure airport 
• This also applies if an attempt is made to circumvent the UMNR embargo by booking two separate tickets 
• It is not permitted to book another care service (e.g. Lufthansa Guide Service) for the care of children traveling alone 

Children between the ages of 5 and 11 may only fly alone if they use our childcare service or travel together with a person who is at least 12 years old. 

^{* On Brussels Airlines, the UMNR care service can be booked on point-to-point and connecting flights.}

At Lufthansa Group, unaccompanied children are in the best possible hands – at the airport, during the flight and after landing. The Lufthansa Group special service makes sure that children and their relatives feel very comfortable.

Please note that Lufthansa Group airlines’ regulations for unaccompanied children may differ. Please enquire directly with the respective airline about the rules for children traveling alone on Lufthansa Group:

​To Austrian Airlines UMNR regulations

​To Brussels Airlines UMNR regulations

​To Eurowings UMNR regulations

​To Lufthansa UMNR regulations

​To SWISS UMNR regulations

Children aged between 5 and 11 may only fly unaccompanied if they are using the Lufthansa special service (UM service) or if they are travelling with someone who is at least 12 years old. However, children aged from 12 up to a maximum of 17 years old, who are travelling alone, can also be looked after at the request of their parents.

(Update: October 2024)

Starting 2 October 2024, the fee for transporting an animal in the cabin (PETC) must be paid at least 48 hours before departure by telephone to the Service Center of the respective airline. For technical reasons, it is not possible to issue a PETC EMD in the GDS or via NDC.

​To the ‘Travelling with animals’ factsheet

(Update: September 2024)

Effective 2 September 2024 (date of ticket issue), Austrian Airlines, Brussels Airlines, Lufthansa and SWISS will increase the prices for the transport of dogs and cats in the cabin (PETC) by 15 euros. The fees for the transportation of animals in the cargo hold (AVIH) will remain unchanged.

​To the PETC/AVIH fees

(Update: May 2024)

In the past, requests for the transportation of animals in the cabin (PETC) or in the hold (AVIH) for Lufthansa flights were confirmed automatically.

As of 2 May 2024, PETC and AVIH requests for flights operated by Lufthansa (LH), Lufthansa CityLine (CL) or Lufthansa City Airlines (VL) are no longer confirmed automatically but reviewed manually by a new Lufthansa Special Service Desk. After the check, the SSR is confirmed manually with HK or rejected with UC or NO. In the event of a rejection, an SSR OTHS element with an explanation is also inserted in the PNR.

Processing will take place within 72 hours of the request at the latest, with short-term requests being prioritized.

(Update: January 2023)

Did you know that the airlines of the Lufthansa Group transport more than 100,000 dogs and cats as hand luggage in the cabin (PETC) every year? To ensure that pets arrive safe and sound at their destination, a soft-sided carrier that can be securely fastened is required for the transport of small dogs and cats in the cabin.

For carrying an animal as hand luggage (PETC) or taking an assistance dog (SVAN) on board, a confirmation is required that the animal meets all requirements. Please inform your customers at the time of booking that starting 1 February 2023, two printouts of the fully completed and signed form must be presented at the check-in counter.

Pets can be transported as the excess baggage in special transport containers in the air-conditioned cargo hold. Therefore, additional pre-check of availability and surcharge will apply.  

Lufthansa Group airlines strive to ensure the safety and welfare of all its passengers – and this also, of course, includes animals. For this reason, our guidelines are based on current animal protection regulations, on import and export provisions and on International Air Transport Association (IATA) regulations. 

(Update: January 2023)

Starting 1 February 2023, the transport of the dog breed "American Bulldog" in the cargo hold (AVIH) is no longer permitted. This applies to all flights operated by Austrian Airlines, Brussels Airlines, Lufthansa, SWISS and Air Dolomiti.

With certain diseases (e.g. heart/lung disease, stroke, etc.), injuries as a result of an accident, or chronic conditions, an assessment of your fitness to fly must be obtained from Lufthansa Group medical service.

If you have any questions about your health on flights, please contact: 

​Austrian Airlines medical care form

​Brussels Airlines medical care form

​Eurowings medical care form

​Lufthansa Medical care form

​SWISS medical care form

(Update: January 2022)

Medicines, vaccines or samples – temperature-sensitive goods are not always easy to transport. Thanks to Cube, a medicine box including cold packs and carrying bag, travelers can now easily and safely take their medications requiring refrigeration in their carry-on luggage.

​Learn more

• At Munich or Frankfurt Airport passengers with special needs can spend the time prior to departure along with a companion in a special lounge. They will then be accompanied to the aircraft and, after landing, met by another member of staff who will take them to the person they are meeting or to their onward flight.
• For travellers with impaired mobility free wheelchairs are made available. On-board wheelchairs and accessible toilets are also provided on all long-haul flights. 

• A wheelchair service takes mobility-impaired passengers from the Departures area to the aircraft, from the aircraft to the Arrivals area or from aircraft to aircraft.
• The Frequent Traveller’s Medical Card (FREMEC) makes the processing of travel formalities easier for passengers with special needs who are also frequent flyers. 

• The special service is included in the price of the fare. To guarantee the required support, it is necessary to register the request in advance through an SSR element in the booking at least 48 hours before the travel date.
  

If medical assistance is needed on board, we are helped by doctors who have joined our “Doctor on Board” programme. Lufthansa, Austrian Airlines and SWISS thank them for their assistance with:

• 5,000 Miles & More award miles on their next flight 
  
• a copy of the “Handbook of Aviation Medicine and Inflight Medical Emergencies”
• a “Doctor on Board” bag tags designed exclusively for those taking part in the programme 
• the opportunity (for a fee) to attend a course run by Lufthansa’s Medical Service and to acquire CME points while doing so

When a doctor registers with the programme, details of their medical specialism will be recorded by Miles & More so that, in the event of a medical emergency, the flight attendants can approach the doctor. If several doctors are on board, a medical consultation of several specialisms is possible.

• If they are not already a Miles & More member, they can register first. They will immediately receive their Miles & More card number, which they can then enter on their registration form. ​Go to Miles & More registration

• They can register for our doctors’ programme as follows: simply by downloading the form ​​Registration for the “Doctor on Board” programme (PDF, 1,280 kB), printing it out and then uploading it, together with a copy of their licence to practise or their specialist certification, to the Miles & More website in the “​Help & Contact” > “Miscellaneous” > “Miscellaneous” area at the end of the input screen.

• When they book flights in future, simply quote their Miles & More card number as usual. That way we will know that we can depend on their medical assistance on board.
  

If you have any questions about our program or about registration, please contact us by email at

​​hea.doctor.onboard@dlh.de.