LUFTHANSA GROUP POLICIES

(Update: November 2024)

Good news for users of the Lufthansa Group airlines NDC 17.2 API: You can now use the Order Reshop functionality for up to three voluntary exchanges/reissues.

This applies to

• published and private/unpublished fares (e.g. tour operator fares)
• Continuous Pricing and companion fares
• unused and partially-used tickets
• bookings with one or multiple passengers
• Austrian Airlines (257), Brussels Airlines (082), Lufthansa (220), SWISS (724) or Air Dolomiti (101) tickets

Please note: A fourth reissue attempt will result in an error message indicating that the maximum number of automatic reissues has been reached.

(Update: September 2024)

The Lufthansa Group airlines Booking & Ticketing Policy has been revised. The chapters ‘2.1.1 – Booking from O&D availability in order of flight times’ and ‘2.1.2 – Name correction’ have been amended. In addition, it is now mandatory to enter contact details latest by the time of ticket issuance.

An overview of the changes can be found in chapter ‘0. Overview of Changes’. Please familiarize yourself with the booking and ticketing guidelines to assist you in avoiding potential ADMs.

​To the Booking & Ticketing Policy

Effective 1 September 2024, this document has replaced the previous ‘Lufthansa Group airlines’ Booking & Ticketing Policy’.

The Eurowings booking guidelines have been revised. We have compiled everything you need to know about booking Eurowings flights via GDS or ticketless booking channels in an easy-to-read summary. 

(Update: June 2023) 

The Name Correction Guideline has been revised effective 1 June 2023. Here is an overview of the most important changes: 

• Name corrections of up to two letters are now also permitted for the gender, which was previously only allowed for first, middle or last names. The gender can therefore now be changed from MR or MRS to MX for non-binary persons, provided that the reservation system used supports this 
• Additionally, after typos, for example, an MR can be changed to MRS 
  
• The traveler must remain unchanged 
  
• Please note: The passenger data entered in the PNR must always match the valid travel document (for example, passport) 
  
• The guideline has been revised and made clearer  

Apart from that, the rules for name corrections remain unchanged. 

(Update: May 2024)

We would like to thank you for the valuable feedback we have received from travel agencies in the last few months. As a result of your suggestions, we have now been able to improve and further simplify the “Lufthansa Group Schedule Change / Irregularity Policy for Travel Agents” (SKCHG/INVOL Policy).

(Update: March 2022)

Austrian Airlines, Brussels Airlines, Lufthansa and SWISS have harmonized the ADM guidelines, merging them into one policy. The new ADM policy in accordance with IATA Reso 850m, will apply starting 1 March 2022.

(Update: September 2023)

The Lufthansa Group airlines ‘Out of Sequence’ guideline has been revised. Starting 1 September 2023, an international Lufthansa Group ticket may be changed to an entirely German domestic ticket. The corresponding restriction in case of non-compliance with the coupon sequence will no longer apply.

^{Please note: the Lufthansa Group Agency support will be happy to support you with any Out of Sequence handling.}

• ^{The SWISS Handling Fee is no longer applicable} 
  
• ^{The rules for fare recalculation have been harmonized} 
  
• ^{For standard cases (unused outbound flight coupon), you can reissue the out-of-sequence yourself – without having to request a waiver} 
  
• ^{The legal exceptions for passengers residing in Austria and for tickets sold in Italy (POS: IT) remain unchanged.}