Update: 22.12.2023
For great service and the best customer advice
Welcome to the new, refreshed eXperts website. eXperts is the official service and information platform of Lufthansa Group designed for travel agents and travel agencies. Next to the sleek new design, smoother navigation and no login requires, you can find all current news and information for booking flights and special offers for your customers.
What’s new: the latest from the airlines
Update: 09.09.2024
Update: 09.09.2024
Update: 09.09.2024
Update: 09.09.2024
Discover the new eXperts with Dr. Magdalena Schütz
Find great services and the best advice for our product offer
Find the right contact
Albania
Monday to Friday 08:30-17:00
Agency support
Tel: +49 692 731 5968
Email: [email protected]The link will be opened in a new browser tab
Group desk
Tel: +355 44 541 161
Email: [email protected]
Azerbaijan
Monday to Friday 09:00-18:00 hours
Agency support
Tel: +99 412 497 18 22
Email: [email protected]The link will be opened in a new browser tab
Group desk
Tel: +99 412 490 7055
Email: [email protected]
Bulgaria
Monday to Friday 08:30-17:00 hours
Agency support
Tel: +359 5659 8721
Email: [email protected]The link will be opened in a new browser tab
Group desk
Tel: +359 2 935 8206
Email: [email protected]
Czechia
Monday to Friday 09:00-17:00 hours
Agency support
Tel: +296 335 607
Email: [email protected]The link will be opened in a new browser tab
Group desk
Tel: +225 439 767
Email: [email protected]
Finland
Monday to Friday 09:00-18:00 hours
Tel: +358969 379 019
Email: [email protected]The link will be opened in a new browser tab
Greece
Monday to Friday 08:00-18:00 hours
Tel: +30 210 300 6866
Email: [email protected]The link will be opened in a new browser tab
Ireland
Monday to Friday 09:00-18:00 hours
Tel: +353 1407 3113
Email: [email protected]The link will be opened in a new browser tab
Latvia
Monday to Friday 09:00-18:00 hours
Tel: +371678 850 47
Email: [email protected]The link will be opened in a new browser tab
Moldova
Monday to Friday 09:00-17:30 hours
Tel: +40 373 788650
Email: [email protected]The link will be opened in a new browser tab
Norway
Monday to Friday 08:00-20:00 hours
Tel: +47 2316 2164
Email: [email protected]The link will be opened in a new browser tab
Portugal
Monday to Friday 10:00-18.30 hours
Tel: +707 787 787
Email: [email protected] The link will be opened in a new browser tab
Slovakia
Monday to Friday 08:30-17:00 hours
Tel: +421 5011 2359
Email: [email protected]The link will be opened in a new browser tab
Turkey
Office hours: *
Tel: + 90 212 375 59 37
Email: [email protected]The link will be opened in a new browser tab
Armenia
Monday to Friday 09:00-18:00 hours
Agency support
Tel: +374 60690092
Email: [email protected]The link will be opened in a new browser tab
Group desk
Tel: +374 60 690080
Email: [email protected]
Belgium
Monday to Friday 09:00-18:00 hours
Agency support
Tel: +32 78 15 53 28
Email: [email protected]
Group desk
Tel: +32 2 723 89 81
Email: [email protected]
Croatia
Monday to Friday 08:30-17:00 hours
Agency support
Tel: +385 1790 0287
Email: [email protected]
Group desk
Tel: +385 207 70074
Email: [email protected]
Denmark
Monday to Friday 08:00-20:00 hours
Agency support
Tel: +45 3848 7154
Email: [email protected]The link will be opened in a new browser tab
Group desk
Tel: +45 7217 0301
Email: [email protected]
France
Monday to Friday 08:00-20:00 hours
Saturday 08:00-18:00 hours
Tel: +33 01 57 32 45 25
Email: [email protected]The link will be opened in a new browser tab
Hungary
Monday to Friday 09:00-17:30 hours
Tel: +36 1 77 99 265
Email: [email protected]The link will be opened in a new browser tab
Israel
Sunday to Thursday 09:00-20:00 hours
Fax: +923 3 3728505
Email: [email protected]The link will be opened in a new browser tab
Lithuania
Monday to Friday 09:00-18:00 hours
Tel: +370520 811 03
Email: [email protected]The link will be opened in a new browser tab
Montenegro
Monday to Friday 08:30-17:00 hours
Tel: +385 1 790 0287
Email: [email protected]The link will be opened in a new browser tab
North Macedonia
Monday to Friday 08:00-18.00 hours
Tel: +49 692 731 5968
Email: [email protected]The link will be opened in a new browser tab
Romania
Monday to Friday 09:00-17:30 hours
Tel: +40 373 788650
Email: [email protected]The link will be opened in a new browser tab
Spain
Monday to Friday 09:00h-20:00 hours
Tel: + 34 91 050 77 10 /91 050 77 11
Email: [email protected]The link will be opened in a new browser tab
Ukraine
Monday to Friday 09.00-18.00 hours
Tel: +38 089 324 09 42
Email: [email protected]The link will be opened in a new browser tab
Austria
Monday to Friday 08:00-20:00 hours
Saturday: 08:00-18:00 hours
Agency Support
Tel: +43 51766 1040
Email: [email protected]The link will be opened in a new browser tab
Group desk
Tel: +43 51766 1035
Email: [email protected]
Bosnia-Herzegovina
Monday to Friday 08:30-17:00 hours
Agency support
Tel: +385 1 790 0287
Email: [email protected]The link will be opened in a new browser tab
Group desk
Tel: +387 339 11577
Email: [email protected]
Cyprus
Monday to Friday 08:00-18:00 hours
Agency support
Tel: +357 77788010
E-Mail: [email protected]The link will be opened in a new browser tab
Group desk
Tel: +357 2205 1700
Email: [email protected]
Estonia
Monday to Friday 09:00-18:00 hours
Agency support
Tel: +372668 2681
Email: [email protected]The link will be opened in a new browser tab
Group desk
Tel: +372 686 8808
Email: [email protected]
Georgia
Monday to Friday 09:00-18:00 hours
Tel: +706 777 615 (from local landline)
Email: [email protected]The link will be opened in a new browser tab
Iceland
Monday to Friday 09:00-18:00 hours
Tel: +354 800 4191
Email: [email protected]The link will be opened in a new browser tab
Italy
Monday to Friday 08.00-20.00 hours
Saturday 08.00 – 18.00 hours
Tel: +39 02 87103926
Email: [email protected]The link will be opened in a new browser tab
Luxembourg
Monday to Friday 08.30-18.30 hours
Tel: +322 6200697
Email: [email protected]The link will be opened in a new browser tab
Email: [email protected]The link will be opened in a new browser tab
Netherlands
Monday to Friday 08:00-20:00 hours
Tel: +3170 700 74 00
Email: [email protected]The link will be opened in a new browser tab
Poland
Monday to Friday 08:00-18:00 hours
Tel: +48 22 512 39 16
Email: [email protected]The link will be opened in a new browser tab
Serbia
Monday to Friday 08:30-17:00 hours
Tel: +385 1 790 0287
Email: [email protected]The link will be opened in a new browser tab
Sweden
Monday to Friday 08:00-20:00 hours
Tel: +46 8 585 365 43
Email: [email protected]The link will be opened in a new browser tab
United Kingdom
Monday to Friday 08:00-20:00
Saturday 08:00-18:00 hours
Tel: +44370 442 4512
Email: [email protected]The link will be opened in a new browser tab
No contacts available
No contacts available
No contacts available
China
Monday to Friday 09:00-20:00 hours
Saturday 09:00-19:00 hours
Tel: +86 400 886 9323
Email: [email protected]The link will be opened in a new browser tab
South Korea
Monday to Friday 09:00-20:00 hours
Tel: +82 2-6022-4229
Email: [email protected]The link will be opened in a new browser tab
Hong Kong
Monday to Friday 09:00-18:00 hours
Saturday 18:00-19:00 hours
Tel: +852 2116 1100
Email: [email protected]The link will be opened in a new browser tab
Taiwan
Monday to Thursday 09:00-18:00 hours
Tel: +886 2 23258869
Email: [email protected]The link will be opened in a new browser tab
Singapore
Monday to Friday 08:30-17:00 hours
Tel: +49 692 731 5968
Email: [email protected]The link will be opened in a new browser tab
Bahrain
Sunday to Thursday 09:00-18:00
Agency support
Tel: +97 316 548 922
Email: [email protected]
Group desk
Tel: +97 316 548 922
Email: [email protected]
Israel
Sunday to Thursday 09:00-20:00 hours
Agency support
Tel: +923 3 372 8505
Email: [email protected]
Group desk
Tel: +972 3 7631094
Email: [email protected]
Lebanon
Monday to Friday 08:30-16:30 hours
Agency Support
Tel: +96 01628314
Email: [email protected]
Group desk
Tel: +961 134 7007
Email: [email protected]
Saudi Arabia
Sunday to Thursday 00:00-18:00 hours
Agency support
Tel: 800 850 1284
Email: [email protected]
Group desk
Tel: 800 850 1284
Email: [email protected]
Egypt
Sunday to Thursday 08:30-16:30 hours
Agency Support
Tel: +20 2 25803500
Email: [email protected]
Group desk
Tel: +20 2 25803500
Email: [email protected]
Jordan
Sunday to Thursday 08:30-16:30 hours
Agency Support
Tel: +962 65 200180
Email: [email protected]
Group desk
Tel: +962 65 200180
Email: [email protected]
Morocco
Monday to Friday 08:30-16:30 hours
Agency support
Fax: +212 0520 485 028
Email: [email protected]The link will be opened in a new browser tab
Group desk
Tel: -
Email: [email protected]
Tunisia
Monday to Friday 08:30-16:30 hours
Agency support
Tel: +216 31 399 168
Email: [email protected]The link will be opened in a new browser tab
Group desk
Tel: -
Email: [email protected]
Iran
Saturday to Wednesday 08:00-16:00 hours
Agency support
Tel: +98 21 83388
Email: [email protected]
Group desk
Tel: +98 21 83388
Email: [email protected]
Kuwait
Sunday to Thursday 09:00-18:00 hours
Agency Support
Tel: +965 22285886
Email: [email protected]The link will be opened in a new browser tab
Group desk
Tel: -
Email: [email protected]
Oman
Sunday to Thursday 09:00-17:30 hours
Agency support
Tel: 800 77452
Email: [email protected]
Group desk
Tel: 800 77452
Email: [email protected]
United Arab Emirates
Monday to Friday 09:00-17:30 hours
Saturday 10:30-19:00
Agency support
Saturday 10:30-19:00 hours
Tel: +971 4 3898100
Email: [email protected]
Group desk
Tel: -
Email: [email protected]
Please note: the office hours are based on regional time zones
Under the below menu, you can find all Lufthansa Group Policies and Guidelines at a glance. Please make sure to click on the drop-down function and navigate down the list of documents
Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
Lufthansa Group airlines route network (Summer 2023)The link will be opened in a new browser tab
Power of authority / attorneyThe link will be opened in a new browser tab
UMNR form (Austrian Airlines)The link will be opened in a new browser tab
UMNR form (Brussels Airlines)The link will be opened in a new browser tab
UMNR form (Eurowings)The link will be opened in a new browser tab
UMNR form (Lufthansa)The link will be opened in a new browser tab
UMNR form (SWISS)The link will be opened in a new browser tab
UMNR form (Edelweiss)The link will be opened in a new browser tab
UMNR form (Eurowings Discover)The link will be opened in a new browser tab
PETC form (Austrian Airlines)The link will be opened in a new browser tab
PETC form (Brussels Airlines)The link will be opened in a new browser tab
PETC form (Lufthansa)The link will be opened in a new browser tab
PETC form (SWISS)The link will be opened in a new browser tab
Currently there is no file available.
eXperts Topic Overview
Please select a topic:
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Baggage -
Agent-hub -
Lufthansa Group Policies -
Network and Timetable -
Special Assistance and Services -
Programs and Groups -
Pre-flight -
At the Airport -
On board
BAGGAGE
Get all the important information about taking carry-on baggage, free baggage, and special baggage on your flights.
Topics in this section:
- Baggage allowance
- Carry-on baggage
- Excess & Special Baggage
- Sports Equipment
- Dangerous Goods
- Fast assistance in the event of baggage irregularities
- Problems with your baggage
Agent Hub
Current applications, special services, and valuable information for booking flights.
Topics in this section:
- Economy Light and Business Saver fares on European flights no longer rebookable:
- Change of international tickets into domestic German tickets
- Adjustment to selected rebooking conditions
- Information on changes to multi-airport city codes
- Note on grace period refunds
- Important note about short-term flight cancellations
- Refund of tickets reissued by the airline
- Entry of non-binary passenger designation in PNR
- Note for forwarding client feedback
- Important note on waiver entries for refunds
- Rebooking and refund of old (unused) tickets
- Updated Lufthansa Group booking guidelines
- Additional information about entering contact details
Lufthansa Group Policies
Always be up to date with Lufthansa Group policies. Check the content to be confident with your bookings.
Topics in this section:
- Updated Lufthansa Group booking guidelines – Effective 1 September 2023
- Updated Lufthansa Group booking guidelines – Effective 1 June 2023
- Updated Lufthansa Group rules for name corrections
- Simpler and clearer – the new SKCHG/INVOL policy
- Adjusted refund rules in case of schedule changes
- Harmonized Lufthansa Group airlines Agent Debit Memo policy
- New ‘Out of Sequence’ guideline – effective 1 September 2023
- Note on out-of-sequence reissues
- New Out of Sequence guideline
NETWORK and TIMETABLE
From A (Abidjan) to Z (Zurich): Our route network at the glance.
Topics in this section:
- Fly Austrian Airlines to Rovaniemi and Seville in winter 2023/2024
- Austrian Airlines reconnects Vienna and Shanghai twice a week
- From Porto to Tromsø: Austrian Airlines makes vacation dreams come true
- Jambo: Brussels Airlines is again flying to Nairobi
- From Bromma to Arlanda: Brussels Airlines changes airport in Stockholm
- Six new Brussels Airlines destinations in summer 2023
- Eurowings launches sales partnership with Volotea
- Eurowings to fly to Dubai starting October 2023
- Travel to eight new destinations in South Korea with Lufthansa and KORAIL
- City Airlines to start flight operations in summer 2024
- New from Munich: Hong Kong and Johannesburg
- Go west: two new USA destinations and a new connection
- New destinations for the Lufthansa A380 in summer 2024
- Lufthansa offers codeshare flights with South African Airways and Airlink
- Lufthansa offers codeshare flights with South African Airways and Airlink
- Lufthansa to fly to Oulu in Finland for the first time this winter
- Two new Lufthansa connections to India
- Hello A380, hello Bangkok and Los Angeles!
- With the Lufthansa A380 to Boston and New York
- More Lufthansa flights to Beijing and Shanghai
- 2023 Lufthansa summer schedule: new destinations ahead
- SWISS Air Rail now runs between Lausanne, Fribourg/Freiburg, and Bern
- SWISS now flies to Rotterdam
- More Premium Economy in the SWISS A350
- Two new SWISS long-haul destinations in summer 2024
- SWISS expands European network with Košice and Cluj-Napoca
- SWISS to further expand services in 2023/2024 winter schedule
- SWISS to increase long-haul services in 2023/2024 winter schedule
- SWISS has resumed Shanghai flights
- SWISS to fly the Airbus A350-900 starting 2025
- Eurowings Discover flies to the gateway to the Lofoten Islands starting summer 2024
- Eurowings Discover continues to fly to Philadelphia in winter 2023/2024
- Mombasa, perfect beach climate all year round
- With Eurowings Discover to Fort Myers in summer 2023
- Eurowings Discover to increase flights to Halifax
- Eurowings Discover to fly to Monastir and Montpellier
- Edelweiss 2024 summer timetable: more flights to Canada and the USA
- Edelweiss with two new holiday destinations in Colombia in the 2023/2024 winter schedule
- Edelweiss: three new destinations in summer 2023
SPECIAL ASSISTANCE and SERVICES
Passengers with special needs: we have provided some important information on accessible travel. Find out here about our services for passengers who need assistance.
Topics in this section:
- Traveling with children: what you should bear in mind
- SWISS to offer UMNR care service again on connecting flights
- No care service for unaccompanied children (UMNR) on connecting flights
- UMNR: unaccompanied children
- UMNR: From what age are children allowed to travel alone?
- UMNR: How to book the UM special service
- Travelling with animals in cabin
- Travelling with animals in cargo hold
- Medical care form
- Health guide
- Safely on the move with medication
- The Lufthansa special service at the airport
- Stretcher and Extra Oxygen onboard
- The “Doctor on Board” programme of Lufthansa, Austrian Airlines and SWISS
PROGRAMS AND GROUPS
Get the right solution for your business or your travel policy with the support of our programs and tools.
Topics in this section:
- Now easier and faster: Group bookings with Eurowings
- New commercial cover for group bookings effective 1 July 2023
- Brussels Airlines group trips – soon available via Book-a-Group
- Lufthansa Group content in Amadeus NDC (Only relevant to AT, IE, SI, SK, UK markets)
- Air Dolomiti flights now also bookable via NDC
- Our answers to the most googled questions about NDC
- Lufthansa Group and Amadeus sign agreement for distribution of NDC-sourced content
- Everything you need to know about NDC on one website
- Book excess baggage via NDC
- Lufthansa Group content in Amadeus NDC (Only relevenat to DK, NO, SE, PL markets)
- Lufthansa – Global flight offers for events
- MICE: What do Vienna, Barcelona and Brussels have in common?
Pre-Flight
To make the pre-flight arrangements as smooth as possible have a look at our info gathered.
Topics in this section:
- Extra legroom seat: free of charge for HON Circle Members and Senators
- Privacy Seat renamed the Business Class Extra Space Seat
- Advance seat reservation: Harmonized travel companion rules
- Adjustment of fees for advance seat reservations starting 6 June 2023
- Advance seat reservation: Switch to mono-coupon EMDs
- Advance seat reservations on codeshare flights with Croatia Airlines, SAS and Air Canada
- Advance seat reservations on Air Dolomiti flights
- Economy Light fare: Change of seat at check-in for a fee
- Online check-in
- Economy Light fare: Change of seat at check-in for a fee
- Eurowings: Adjusted service fee for check-in at the counter
- Well prepared for travel: contactless check-in from anywhere
- Austrian Airlines
- Brussels Airlines
- Lufthansa
- SWISS
- eJournals
- SWISS Magazine goes digital!
- Upgrade options at Lufthansa Group Airlines
At the Airport
Find out about our airports and ground services across Lufthansa Group hubs.
Topics in this section:
- Brussels Airport
- Frankfurt Airport
- Munich Airport
- Vienna Airport
- Zurich Airport
- Austrian Airlines
- Brussels Airlines
- Lufthansa
- SWISS
On Board
Find out about our on board products and services across Lufthansa Group airlines.
Topics in this section:
- Travel classes
- Meals on board
- Entertainment on board
- Travel classes
- Meals on board
- Entertainment on board
- Travel classes
- Meals on board
- Entertainment on board
- Lufthansa Allegris
- Travel Classes
- Meals on Board
- Entertainment on Board
- SWISS Senses
- Travel classes
- Meals on board
- Entertainment on board
Be quickly informed in case of flight irregularities
Whether it's bad weather conditions, industrial action or any other kind of disruptions, you'll find the latest updates here about last-minute schedule changes and cancellations, together with any related regulations.
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