Everything in one place: all the services, links and tips you need for a smooth journey. Find out how you – and we – can best prepare for flight.
OUR TIPS AND SERVICES FOR A STRESS-FREE TRAVEL EXPERIENCE
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Traveling well prepared -
Irregularities -
Problems with your baggage
Pre-flight essentials for your next business trip
Our pre-flight preparation guidelines have all the essential information and links needed to get ready for traveling with the airlines of the Lufthansa Group – so you can get a relaxed start and fully concentrate on business.
Save contact details
Please enter your contact details at “My bookings” or create your personal Travel ID. This is the only way to ensure that we can contact you during your trip if necessary.
My bookings (Austrian Airlines)
My bookings (Brussels Airlines)
Travel management at-a-glance
Registering for Travel ID gives you access to Travel Cockpit and its many useful features. With Travel Cockpit, you can keep an eye on all the important self-services for your flights and manage your trips intuitively and efficiently.
Stay well informed
The apps of the Lufthansa Group airlines support you at every step of the journey: You can book seats, issue your boarding pass and much more, directly via the app. You’ll also receive automatic notifications about your upcoming flight, access other personalized services, and can manage your personal data conveniently.
Download Austrian Airlines app
Check entry requirements
To find out which entry regulations should be observed for your destination, visit our dedicated Entry Requirements page.
Book time-slot access to security check
At many airports, you can reserve a security check time slot in advance to avoid long waiting times and to make your airport experience even more stress-free.
Baggage preparation
We recommend that you attach an address tag (name, mobile phone number, and email address) to your luggage. In addition, print out the following contact form, fill it out, and place it inside your item of baggage.
Late-night check-in
It is possible to check in baggage the evening before departure – a service especially convenient for groups and passengers with small children or extra luggage.
Online check-in
Online check-in saves time at the airport and can easily be completed on the websites and apps of the Lufthansa Group airlines. There’s no need to print out a boarding pass as it can be saved on the smartphone. At many airports, you can check in your baggage at our self-service bag drop kiosks.
Flight status check
Check the flight status for any departure updates – such as time and gate changes – before setting out on your journey.
Plan enough time at the airport
We recommend that you allow extra time at the airport, especially if you wish to check in baggage. There may be longer wait times due to an increased number of passengers, so you should allow enough time for checking in your baggage and going through security check.
Reduce carry-on baggage
Minimizing carry-on bags helps reduce long waits and rechecking of bags at security checkpoints.
Your options in the event of flight disruptions
We make every effort to always get you reliably to your destination on time. However, air traffic disruptions may occur, your departure gate may change, your flight may be delayed or even have to be cancelled.
In the event of a flight disruption, please visit our dedicated website. Here you will find all the important services, assistance, and tips you need to find help quickly in a particular situation. In our experience this is the simplest way to find a solution.
Problems with your baggage
You can find out where to claim compensation for damage, as well as where to get information about your delayed item of baggage here.
